Manali Vora
Pune
Summary
Marketing and account management professional with over six years of experience across client servicing, publisher partnerships, content-led programs, and large-scale event execution. Currently leading the West region as Group Account Head, with direct ownership of key enterprise accounts, teams, and delivery. Strong focus on execution quality, client trust, and steady revenue growth.
Overview
7
7
years of professional experience
Work History
Group Account Head – West
Spiral Content Solutions Pvt. Ltd.
Pune
11.2025 - Current
- Leading the West region client portfolio across enterprise and B2B technology brands.
- Owning senior client relationships and acting as the primary escalation point.
- Driving renewals, upsell opportunities, and long-term account growth.
- Managing and mentoring account managers, content teams, and alliance partners.
- Working closely with leadership and sales teams on regional priorities.
Senior Manager – Customer Success and Strategic Alliances
Spiral Content Solutions Pvt. Ltd.
12.2019 - 10.2025
- Built and led the Customer Success and Strategic Alliances function from the ground up.
- Managed 20+ active client accounts across technology and enterprise segments.
- Set up and scaled a content marketplace to improve turnaround time and efficiency.
- Delivered 2,800+ content assets across blogs, reports, landing pages, and campaigns.
- Worked with leading publishers and media houses for branded content and distribution.
- Planned and executed ~15 large industry events for a US-based publicly listed cybersecurity brand.
- Conducted SEO and content workshops for 150+ partners and freelancers.
- Improved billing processes to achieve ~90 percent monthly efficiency.
- Handled escalations and ensured long-term client retention.
Key Account Manager
Easebuzz Pvt. Ltd.
11.2018 - 09.2019
- Converted inbound and outbound leads into active clients.
- Created sales pitches and presentations based on client requirements.
- Managed key accounts with focus on revenue growth and retention.
- Onboarded and managed clients such as Big Basket and Edelweiss.
- Built banking partnerships and handled risk and compliance processes.
Education
MBA - Marketing & Finance
Symbiosis Institute of Digital And Telecom Management
12.2018
B.Com -
Narsee Monjee College of Commerce And Economics, University of Mumbai
12.2015
Skills
- Account management and client relations
- Customer success and service
- Content marketing and strategy
- Event planning and management
- Effective communication skills
- Project management expertise
- Team leadership and development
- Strategic partnerships and alliances
- Media buying strategies
- Business development and negotiation
Certifications And Awards
- ISMS Implementer (ISO 27001:2013)
- All-Star Award – Spiral Content (2022–2023)
- Scatter Employee of the Month – April 2021
- Sales Achievement Award – Easebuzz (Q2 2019)
Timeline
Group Account Head – West
Spiral Content Solutions Pvt. Ltd.
11.2025 - Current
Senior Manager – Customer Success and Strategic Alliances
Spiral Content Solutions Pvt. Ltd.
12.2019 - 10.2025
Key Account Manager
Easebuzz Pvt. Ltd.
11.2018 - 09.2019
MBA - Marketing & Finance
Symbiosis Institute of Digital And Telecom Management
B.Com -
Narsee Monjee College of Commerce And Economics, University of Mumbai