Damuka Rewanth
hyderabad
Summary
Dedicated and detail-oriented customer support professional seeking a challenging position in a reputable organization. With over 04 years of experience in providing exceptional customer service, I have honed my problem-solving skills and developed a keen ability to handle high-pressure situations with ease. I am committed to delivering top-notch service and exceeding customer expectations, while contributing to the growth and success of the company.
Overview
6
6
years of professional experience
Work History
Senior Account Associate
VXI Global Solutions
09.2023 - Current
- Streamlined internal communication for improved efficiency in customers account management processes.
- Optimized reporting processes to provide clear insights into account performance metrics for both internal stakeholders and external clients.
- Provided expert advice on product selection based on thorough understanding of each client''s unique requirements.
- Outbounnding customers according to business
customer support
anb
09.2021 - 10.2022
- Resolved an average of 50 customer inquiries per day through phone and email communication, ensuring customer satisfaction and retention
- Developed and implemented a new training program for new customer support staff, resulting in a 30% increase in efficiency and productivity
- Collaborated with the product development team to identify and report common customer complaints, resulting in a 20% reduction in product defects and an increase in customer satisfaction
- Maintained accurate customer records and data analysis, identifying trends and providing insights to the management team to improve customer experience and service.
Customer support associate
infolumi
10.2018 - 09.2021
- Provided exceptional customer service by resolving complex issues and inquiries for over 50 customers daily, resulting in a 98% customer satisfaction rate
- Developed and implemented training materials for new hires, resulting in a 30% reduction in training time and an increase in customer issue resolution
- Collaborated with cross-functional teams to identify and address customer pain points, resulting in an increase in customer retention by 25%
- Consistently met and exceeded monthly performance metrics such as call quality and handle time, resulting in recognition as a top-performing customer support associate.
Education
computer science engg | b.tech -
kite college
10.2012
Skills
- MS excel
- Photoshop
- Illustrator
- Premier Pro
- Writing Captions
Personal Information
- Date of Birth: 05/08/1991
- Nationality: indian
Languages
English
Advanced (C1)
Telugu
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Kannada
Intermediate (B1)
Timeline
Senior Account Associate
VXI Global Solutions
09.2023 - Current
customer support
anb
09.2021 - 10.2022
Customer support associate
infolumi
10.2018 - 09.2021
computer science engg | b.tech -
kite college
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