Rajat Aggarwal

• Led advertising billing process enhancements, achieving significant cost reductions and accuracy improvement at WW Advertising Operations
• Established an RPA team and led a team of 4 Engineers and 2 Product SMEs to execute & define the roadmap
• Collaborated with the Salesforce team to overhaul the request submission process, implementing request triaging & NPT, thereby increasing the efficiency of the Advertising operations team
• Pioneered RPA initiatives, resulting in a 30% reduction in manual efforts and a 50% enhancement in efficiency
• Managed stakeholder relations to ensure smooth project execution and process upgrades
• Authored SOPs for operational standardization and consistency, ensuring best practices across the board.

Key Achievements:
• Enhanced advertiser report efficiency by 70%, leading to significant global cost savings.
• Implemented an ad information validation system, which improved efficiency by 65% and accuracy by 28%.
• Automated creative build processes, resulting in annual savings equivalent to 12 full-time employees (FTEs) and an 80% increase in efficiency.
• Developed an ad makegood request dashboard, achieving a high 90% fulfilment rate.
• Designed an AI chatbot for billing queries, significantly reducing errors and conserving resources.

• Established an overseas education consultancy, assisting over 500 students
• Enhanced education and employability test platforms, improving student performance by 20%.