RANJITHA T N

• Resolved customer complaints in a timely manner.
• Maintained accurate records of financial transactions.
• Organized daily workflow to maximize efficiency and productivity.
• Performed routine audits of branch operations to identify areas for improvement.
• Implemented new operational procedures to enhance customer experience.
• Managed inventory levels of cash, supplies, and other resources.
• Supervised daily activities of tellers, loan officers, and other personnel.
• Initiated marketing campaigns to promote products and services offered by the branch.
• Reviewed customer account information for accuracy and completeness.
• Managed branch files per recordkeeping and compliance requirements.
• Prepared and managed cash shipments between banks.
• Managing statutory and legal notices and getting them handled in a timely manner.
• AML and central transaction monitoring warnings are reverted within TAT periods.
• Managing gold loans, safes, and a monthly surprise check of money, gold, and safes.

• Roles and Responsibilities:
• Current account reconciliation with other banks on a daily basis.
• Officer in charge of Banker Primary Clearing House.
  Processing of tax payments (KVAT, TDS, KPT, KTEG, service tax, etc.).
• Taking care of the cash register and handling cash.
  Verification of both inward and outgoing clearing procedures.
• Verification of payment entries and cash deposits.
• Custodian of security deliverables, Welcome Kits, debit cards, and cheque books.
• Receiving requests from customers over the counter and completing them within the TAT.
• Office account monitoring in relation to the cash and clearing department.
• Resolving every complaint within the allotted time frames.
• Opening accounts for FD and RD.
• Processing of NEFT and RGTS transactions to help customers.
• Servicing customers and producing leads for IPG products, CASA numbers, and cross-selling
• As requested by the customer, loose leaf, DD/PO are issued.
• Getting and verifying ATM reports from the service supplier.
• Completing requests for misplaced debit cards and stop payments in accordance with policies.
• Marketing and cross-selling bank products, such as mutual funds, insurance, and gold coins.
• Ensuring that all desk-related registers are properly maintained.
• * Finishing the End of the Day (EOD) within the allotted time limit.
• * Sometimes, I manage the branch in the absence of the operations head!

Roles and Responsibilities

• Taking feedback from the customer.
• Supervising the staff and guiding the patients of discharge summary report.
• Coaching and developing the team to selling and achieve the business objectives and to do more and better.