Parminder S Arneja

• Infrastructure operations management & Data Center operations for Hybrid Cloud services for a European client.
• Managing several technical teams: Storage, Backup & Automations.
• Built successful technical project plans covering objectives, resources and staffing to meet schedules.
• Reported regularly to managers on resource requirements, effort estimations, progress, technical problems, roadblocks etc.
• Maintained open communication with customers with project specifications, progress, identified conflicts and team activities.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Mentored and guided employees to foster proper completion of assigned duties.
• Coordinated weekly meetings for internal and external groups.
• Partnered with managers to identify and capitalize on new operations initiatives.
• Positioned as go-to person for up to15 staff members, troubleshooting complex administrative issues promptly.

• Focal for Netapp Storage handling multiple accounts with over 100+ filers,7 and C Mode.
• Well versed in NAS and SAN technologies including CIFS,NFS,ISCI and FC.
• Hands on experience on other storage technologies like EMC VNXe, Isilon, Dell MD, QNAP, Dell Equalogic as well.
• Hands on experience on DFM server, Operations Manager, NMC and unified manager.
• Knowledge on recommended practices for storage setup in UNIX and Windows environment.
• Front end for DR planning through Snapmirrors, SnapVault and Datasets.
• Minimized monitoring effort by setting up Oncommand Family of Applications for Netapp Storage.

Achievements:
• Promoted as Senior Support Engineer in July,16. Supervised 50+ Engineers.
• Up scaled the team with technical complexity via practical technical sessions.
• Implemented the “Technical Enablement” and “Knowledge Share” programs in the project.

Job Role:
* Technical Team Lead of the technical support team responsible for resolution of support cases.
* Handling complex and escalation cases.
* Handling technical troubleshooting of network storage solution issues and product.
* Participation in weekly staff meetings.
* Production of knowledge base articles and documentation material.
* Provide coaching to lower Tiers of Support, responding to their questions during the resolution of customer cases and dispersing knowledge within the organization.
* Occasional training delivery duties required to address learning needs.