Veera Venkata Pilli

Role: IT Project Manager (Novartis Health Care: Project Management)

• Select, hire and lead the team for newly established engineering center in India – team grew from zero to 170 + in 18 months with minimal attrition

• Balancing team composition and distribution, standardization and continuous improvement of engineering practices and capabilities within CMS (Drupal, EPiServer), Mobile, API/integrations and IAM areas

• Ensure development processes and tools are efficient and used consistently across teams and locations

• Work with customers and peer units (Security, Compliance, Enterprise architecture) to seamlessly integrate development/acceptance processes and compliance norms

• Drive agile values and productization culture globally, helping to establish the first DevOps product team in the enterprise

• Grow the adoption of automation in development process, including CI/CD and automation

• Shape, sustain and grow demand for services by focusing on customer needs and helping to align these with technical capabilities

Clients: Volkswagen,Royal Bank of Scotland & Cathay pacific airways

• Created presentations and infographic for platform release enhancement communications.
• Coordinated scheduled releases and updates.
• Collaborated with project developers, quality assurance team members and business analysts.
• Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Increased customer satisfaction by resolving issues.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
• Wrote code and developed tools and integrations to meet cross-platform user needs.
• Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
• Researched and identified new technologies and tools helping to grow agile development environment.
• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Designed and built [Type] automation tools and applications to deploy next generation platform.

• Led server infrastructure development, quality assurance, staging and production systems.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Delivered services to customer locations within specific timeframes.
• Increased customer satisfaction by resolving issues.

• Designed and developed forward-thinking systems that meet user needs and improve productivity.
• Developed conversion and system implementation plans.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
• Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.