Open To Work
Vishal Talwar
Bangalore
Work Preference
Summary
Results-driven Technical Escalation Manager and Security Incident Manager with expertise in leading teams to resolve high-impact incidents. Proven track record in driving continuous service improvements and reducing critical incidents through automation and systemic enhancements. Experienced in managing large-scale global projects and fostering operational excellence through collaboration with stakeholders, ensuring compliance with processes and guidelines.
Overview
24
24
years of professional experience
Work History
Program Manager / Lead Service Transition / Change Manager / Command Centre Lead / Technical Escalation Manager
DXC Technologies
Bangalore
10.2015 - Current
- Driving Major Incidents to closure adhering to the banks process by collaborating with multiple technology teams to closure.
- Minimizing business impact on all P1, P2 incidents and ensuring 90% SLA's.
- Managed complex and large-scale security incidents by minimizing business impact and restoring operations through collaboration with the banks CISO, technical teams, and engineering teams.
- Established Command Centre function to oversee application transformation migrations, activation, go-live, and data centre exit migrations through various migration methods.
- Devised and implemented continual service improvement initiatives to enhance process efficiencies across the program, developing projects/tools to create a scalable model and enabling higher migration volumes.
- Building and mentoring a team to manage the entire Change Management and Risk Management for the account.
- Identifying needs for training and conducting various knowledge sharing sessions on process & procedures to raise awareness within the MM Community.
- Ensuring adherence to compliance and project governance policies to streamline business operations.
- Monitored process functions, identified improvement areas, and implemented measures to enhance customer satisfaction.
- Designing cost-effective project management solution pertaining to project planning, scheduling & resource forecasting as per the technical and commercial specifications.
- Monitoring progress of the project as per schedule & budgets, and ensuring timely completion & delivery.
- Defining Technical Catalogue, SLAs and Control Processes, specifically for Change and Deployment; deriving and implementing suitable metrics at various levels, to effectively ensure the delivery of service.
- Understanding business process, studying & analyzing workflow to design solutions and preparing the requirement documents; reviewing functional requirements & converting them into technical specifications.
- Delivering SLA-based services for operations management and confirming compliance with the policies/processes linked to service transition, implementation and operation of outsourcing services.
- Managing project financials and analyzing costs & budget impacts on the project.
- Planning for contingencies to ensure minimal effect on deliverables, holding and leading review / project meetings and coordinating with other team members for defining best practices.
- Performing necessary impact analysis to determine the severity of an incident; developing incident report on all major incidents and working with Quality Team to test and assess deliverables.
- Assisted major German bank in achieving operational objectives.
- Successfully transitioned all Onshore Positions to Offshore Delivery Center while ensuring 0 impacts and 100% delivery; helped saving 50% cost which resulted in increasing Operating Profit for the account.
- Setting up Command Center Team to successfully manage the Data Centre Exit within agreed timelines.
- Improved efficiency in tune of over 50% within 3 months by implementing various Automation and Continuous Service Improvement Program.
Program Manager Enterprise Program Management Office
Hewlett Packard
Bangalore
10.2010 - 09.2015
- Worked as Project Manager for developing Enterprise Program Office Information System (EPOIS) a tool for end-to-end Project & Portfolio Management.
- Successfully implemented EPOIS tool in the account to improve Portfolio/Program/Project Communication through automated Status Reporting; executed various functions for front-end WebApplication & created centralized database repository.
- Led project change, governance, listing, financial information management, and deliverables oversight to ensure project alignment with organizational goals.
- Initiated web development initiative serving over 600 users, including senior executives, PGs, and PMs, recognized for high visibility and valued contribution to business improvement.
- Enhanced Master Project Listing through automation procedures, improving accuracy and accessibility of project information.
- Created Project Manager / Program Manager Scorecard through automation.
- Worked on integrating critical tools for improving the efficiency of the PM/ PGM on the account.
- Developed process for tracking Status Report Submission as well as enhancing the quality of PSRs.
- Formulated automated reports for tracking the Project SLA within defined budget and schedule.
- Automated ad-hoc reporting for various Program Health Checks.
Manager Information System and Project Manager
ISG Novasoft Technologies
Bangalore
11.2007 - 09.2010
- Spearheaded end-to-end implementation of SalesForce.com and maintenance of CRM.
- Managed a team of over 20 members including Developers, QA, Business Analyst and DBAs.
- Created dynamic environment fostering development opportunities and motivating team performance.
- Coordinated with business unit heads to discuss strategies, define procedures, and implement changes.
- Successfully migrated Windows based CRM (Goldmine) to Web Based CRM (SalesForce.com).
Manager Information System
Colwell and Salmon Communications
Noida
05.2002 - 11.2007
- Monitored implementation of automation projects to streamline workflow and enhance operational efficiency.
- Spearheaded report processing functions by refining reports to include relevant data and ensuring timely delivery.
- Ensured accuracy of data delivered thereby enhancing customer delight; automated various reports and developed projects for automating workflow.
- Facilitated setup and execution of Business to Business programs and campaigns, ensuring alignment with organizational goals.
- Collaborated with IS department to support Business to Business programs in India.
- Organized and conducted training programs for enhancing the skills of team members.
- Ensured accuracy of all data entered by team members.
- Honored with Outstanding Performance award for excellence in QTR1 and QTR2, 2005.
Education
Masters in Business Management Science - Executive MBA
Amity Business School
Noida01-2008
Bachelors in Computer Science -
Agra University
01-2002
Skills
- Critical Incident Management
- Command center management
- Incident management
- Change management
- Project governance
- Program leadership
- Operations Management
- Stakeholder Management
- Budgeting & Cost Control
- KPI tracking
- Automation & Dashboards
- Process improvement
- Process Automation
- Service improvement
- Service Development
- Program leadership
- Cross-functional leadership
- Team leadership
- Team development
- Employee training
- Regulatory Compliance
- Effective communication
- Analytical
- Analytical thinking
- Problem-solving
- Time management
- Vendor relations
- Program leadership
- Regulatory Compliance
- Team development
- Vendor relations
Personal Information
- Date of Birth: 01/18/80
- Visa Status: US B1/B2 Visa valid until 11/2027
Technical Certifications
- PRINCE2 Certified, 2013
- CSM (Certified Scrum Master), 2021
- GSDC (Global Cloud Foundation), 2022
Timeline
Program Manager / Lead Service Transition / Change Manager / Command Centre Lead / Technical Escalation Manager
DXC Technologies
10.2015 - Current
Program Manager Enterprise Program Management Office
Hewlett Packard
10.2010 - 09.2015
Manager Information System and Project Manager
ISG Novasoft Technologies
11.2007 - 09.2010
Manager Information System
Colwell and Salmon Communications
05.2002 - 11.2007
Masters in Business Management Science - Executive MBA
Amity Business School
Bachelors in Computer Science -
Agra University