Avnish Srivastava

• For Vi Fiber NOC for Vi MS Operations
• Led projects and analyzed data to identify opportunities for improvement.
• Worked with vodafone to understand needs and provide excellent service.
• Delivered exceptional level of service to each customer by addressing to concerns and enhancing response and resolution time.
• Mitigated Network redundancy challenges and maximized revenue by providing top project quality control.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Evaluated report data to proactively adjust and enhance operations.
• Cross-trained existing employees to maximize team agility and performance.

• Worked for Fiber NOC head for VI- account, Pune
• Team size: 78 for Vi MS Operations
• Roject: Fiber NOC for Vodafone Idea ~1.5 Lac KM – DWDM and Access Network, Pune India
• PAN India FNOC 23 circles of for Vodafone-IDEA is operational from Pune
• Ensure Process adherence in NOC and New Process implementation, communication with field teams and ensure effective implementation
• Interlock meetings with SNOC/IRU partners and Enterprise NOC for governance
• Handle Escalations for NOC & Field related activities for Fiber cuts, MTTR and round the clock follow up with field and other stakeholders
• Handle Threats, Major network outages & issues coordinate with customer and TCTS management for updates
• Ensuring enterprise 99% circuit availability and stability based of fiber network analytics
• Ensure correct DFR is published in time
• Coordinate for WFM related issue
• Coordinate with VF, Nokia and field team for PE/EPE execution, Degradation clearance activities
• Ensuring fault reporting, escalations, TT updates & Closer by NOC engineers
• Ensuring Interlock between VF and TCTS Circles team for SLA parameters
• Handle and respond to various requirements of customer, Resolve operational issues.

• SME for Network Analysis of FTTN network
• Nsite project experience in Sydney, NSW Australia for 3 Months
• Project: Analyze the Network (ATN) Project – Access Network, National Broadband Network (NBN), Australia
• Devising methodical and analytical approach for network analysis and producing cost benefit recommendations
• People management and Technology management
• Driving efforts for minimization of OPeX based on proactive approach
• Client engagement and enterprise customer satisfaction with due diligence
• Tracking the performance to improve the reliability, Implementation of all proactive and corrective actions required improving the access network assurance deliverables and allied process
• Team Activities: Handling team of 10 for:
• Last Mile Access FR rate reduction and solution designing
• Network level Analysis of enterprise customer – Wholesale Broadband services
• Parametric performance analysis of FTTN network using tools like SPATIAL NET, NA-C, AMS, TND and ATLAS
• Creating DSLAM presentation packs for field scoping and implementations post thorough network analysis
• Sought Key contributor award recently from NBN.

Project : Vi MS Operations

• Team Size: 25
• Project of client 2G/3G network includes
• MS operations of 12 clusters in UPE with OEM equipment like Flexi Packet MWR, Huawei OSN series and ECI BG/XDM/UDM series SDH nodes and NEC/RTN series Microwave nodes
• Project roll out of 3G sites based on MW/OTN
• Fiber Outage Monitoring
• RAN/Microwave and IP Transport
• O&M and Optimization
• Identifying network bottlenecks and undertaking corrective and preventive measures
• FCAPS, Incident and Problem Management
• Service management of FLDS enterprise customer – Broadband services
• Handling L2 level escalations from VF and coordinating with TATA OSP team for fiber repair cases breaching MTTR SLA
• Coordination with client Project Management team and Implementation field team peers
• Implementing clients network expansion plans and up gradation of nodes and capacity
• Generation of various reports related to day-to-day progress of project
• Planning and executing Knowledge transition for successful project delivery and ensuring process adherence and compliance within team
• Liquidating process planning Vs Implementation deviations by reverting network as per NPE
• Attending various meetings/con-calls to ensure successful delivery of Project within tight timescales
• Ensuring path diversity for all enterprise and internal customers
• Final validation for fiber/Tx outages and final sign off for the month with VF management
• Interface with all stakeholders of MS lifecycle like: Planning and design, Performance, Operations, I&C team and deployment team within NSN and BSS peer team.

• With HFCL for Fiber, MW and Mast Rollout Reliance 4G Project, Jabalpur Area (M.P)
• Eam Size: 5 + Vendor Resources
• Oversee Fiber/MW and mast construction as per rollout plan
• Vendor Management: Validation, Allocation, BoQ preparation
• OSP Project control and co-ordination with different functions to ensure delivery of OFC and Mast Infra
• Implementation of intracity OFN 4G Network
• Identification and analysis of critical issues hampering deliveries
• Resolution of the issues by meeting, discussion and escalation of issues to various functions responsible
• Risk identification and analysis for the next scheduled deliveries
• Development of mitigation plan to mitigate identified risk
• Implementation of mitigation plan across various functions to ensure identified risk is addressed
• Periodic report generation and performance analysis of various vendor teams to identify the best quality practices
• Periodic report generation for weekly/monthly meetings and presentations
• Monitoring RFI/RFE and RFC issues with acquisition team
• Rollout of NLD AG1/AG2 and metro AG1
• Media Shifting from Interim MW / Aerial to UG Fiber in phased manner and achieved 100% conversion
• Network Testing and declaring its readiness
• Network ABD completion within timelines prior handover to O&M
• Handled project of small cell/IBS survey and roll out in the city
• Achievements: Completed on time RFE2 of OFC and Mast network within specified timelines.

• A US based Telecom Network consultancy MNC)
• Oles and Responsibilities: Handled the presales projects of 2G/3G/LTE for Network and RFP Consultancy, Network Planning and design evaluation, Audits and Optimization and Vendor evaluation
• Project Scheduling and Budgeting, Responsible for pre-sales activities like solution designing for business cases to enhance the business scope, tracking the progress of projects and deliverables
• Pre-sales / bid-team experience including creation of cost models, BOQ’s, SOWs, response to RFI/RFP etc
• Identify, Resolve & Verify Resolution Transmission Problems

Projects:

Aug 2010 – Dec 2011

• 3G UMTS Transport Network Audit and Optimization as Project Manager/SME, TELUS and Bell, Toronto Canada
• Microwave and Optical Network Audit and optimization, Vodafone, Newbury, UK

January 2012 – Dec 2012

• Smile Telecom LTD, Johannesburg, South Africa: Subject Matter Expert – Transmission
• LTE Network Solution Acquisition Consultancy (RFI, RFP consulting)
• Vendor and LTE Design Evaluation

Achievements:

• Technical evaluation of RFP responses from Alcatel, Huawei and Ericsson after series of discussion.
• Selection of well-suited vendor for LTE Access Transmission network on the basis of compliance to specification and features of offered products for Microwave and optical network.
• Developed unique excel based analytical method for vendor rating and ranking on the basis their technical compliances for their proposed planning and design offers.
• Smile telecom endorsed our good work and commended our technical expertise in transmission field

v Worked as TNOC Shift Manager,24X7 Transport Support Centre for USA Client - Level3 Communication Inc, Broomfield, USA.

Staff Controlled: 20+

Primary Responsibilities –

· Support for off shoring client NOC operation from onsite to offshore location.

· Planning and executing Knowledge transition for successful project delivery.

· Preparing processes to be followed at NOC and making process documents. Ensuring process adherence and compliance within team.

· MOP Documentation for technical abstracts on various transport equipment

· Fault management, troubleshooting and rectification of Transport services

· Understands and implements the client requirements

· Analyze team’s performance and coach them accordingly.

· Attending various meetings/con-calls to ensure successful delivery of Project within tight timescales.

· Guidance on technical aspects for alarm clearing and trouble shooting and fixing of faults and errors in network. RCA of closed cases and disconnect in error cases for process improvement.

· Monitoring SLAs and MTTR.

· Co-ordination and escalation with vendors for early problem resolution.

· Incident management and Problem Management.

· Handling Internal and External Escalations.

· Identifying project bottlenecks and undertaking corrective and preventive measures.

· Coordination with onshore Project Management, Local Exchange Carriers and Implementation team peers.

· Service delivery, Service activation and deactivation of private leased line & managed services.

· Generation of various reports related to day to day progress of project.

· Preparing shift roaster and resource planning.

Project : High Bandwidth circuit design

• Cable and Wireless, UK as a Global NOC, High Band width network Circuit planning, designing
• Staff Controlled: 10+

Roles and Responsibility –

• High Band width network Circuit planning, designing and Building on DWDM, SDH High Cap and Low cap equipment (Nortel, Marconi, Ciena and Alcatel) using tools like Preside NMS, MV36&MV38, customized tools like MORI, COMS, COPS, TC-10, LOCM (Team size 22)
• Responsible for Coordinating with Vendors like Ericcson/ for transmission Equipment delivery also coordinating with various third party vendors like ATKINS, GREENWOODS and field Engineering team of cable and wireless at UK to ensure a smooth and timely delivery of customer orders
• Circuit Planning and designing for Data Networks for products like NPLC (Leased Line), IPVPN-QOS, IPVPN-Native, IPVPN-Connect, 1 GigE, and 100M Ethernet services over SDH
• Coordination with Project Management and Implementation team peers at UK
• Drafting and uploading of Technical Transmission Design Document
• Plan and dimension the fiber network using customized tools like MORI, COMS, COPS, TC-10, LOCM, etc
• To
• Managing and designing various customer orders of various capacities and creating transmission design documents for the same
• Handling the project & order validations and checking the feasibility with the sales department
• Coordinating with the (UK) Field Engineers for the project implementation
• Planning Quality improvement of network designs in terms of capacity utilization and path reliability and enhance Service delivery process
• Awards: Received the Certificate of Excellence for excellent performance in the field of Network Infrastructure and Strategy (Circuit designing and writing) by client Cable and Wireless

Feb 2003 –Sept 2007 -Worked as Deputy Manager – NLD/ILD Transmission and Fiber O&M, Reliance Communications Ltd., Bhopal (MP).

Oct 2001 – Jan 2003 -Worked in Wire line operations as Town head, Touchtel (A Bharti Telnet Ltd. Enterprise) on contract, Bhopal (MP)