Summary
Work History
Education
Skills
Accomplishments
Software
Generic

Barnali Chanda

AVP - Business Development And Customer Success
Mumbai,Maharashtra

Summary

A seasoned Customer Success and Account Management professional in the SaaS industry with consistent history of meeting goals utilizing fair mix of both traditional and unorthodox practices. Skilled in working in fast paced environment and under pressure. Always eager to push boundaries with new challenges, for growth.

Work History

AVP - Business Development and Customer Success

MOBISY TECHNOLOGIES, BIZOM
Mumbai, Maharashtra
01.2020 - Current
  • Key account management: Driving digital transformation in 30 major FMCG/CPG enterprise and mid-market customers of India and South East Asia. Having logos like Godrej, Raymond, Bridgestone, Henkel, Zydus, Nivea, ABInBev, Kingfisher and Mahindra in the portfolio
  • Revenue Growth from Farming: Handling 6 Crore Annual Recurring Revenue and maintaining 12% CAGR from the existing account base
  • Business Development: Assisted 2 biggest enterprise and 4 mid-market logo acquisitions in 2020-2021 that added ~5 Crore net new revenue annually
  • Regional Lead: A team player leading a direct team of 3 Key Account Managers, 5 Business Analysts, 2 Business Development Managers and 20+ Delivery managers for South & East India and South East Asia
  • Strategic innovator in a fast pace startup environment: Defined and led strategies at organizational level to reduce churn risks with enhanced KRAs for account health check

Associate Business Analyst

MOBISY TECHNOLOGIES, BIZOM
Mumbai, Maharashtra
07.2018 - 12.2019
  • Customer Relationship Management and Driving Adoption: Maintained ownership of 10 accounts and worked with relevant internal and external stakeholders to ensure 100% adoption and usage of the product while maintaining an average CSAT and USAT of 4.5/5
  • Business Analysis: Regular engagement with CXO level Business and IT stakeholders from customer via MBR/QBR to drive outcomes of the enabled Route To Market strategies backed by actionable data insights and competitive market learnings
  • Business Requirement Gathering and Documentation

Self Employed - Homecare and Personal Care Venture

ENTREPRENEURSHIP
Kolkata, West Bengal
01.2016 - 01.2018
  • Entrepreneurial venture in Personal care, launched under guidance of Entrepreneurship Development Institute of India and Entrepreneurship Cell, NIT Durgapur.
  • Managed end to end manufacture, operations and sales

Education

M.Tech - IT - Innovations & Entrepreneurship

National Institute of Technology
Durgapur
08.2015 - 07.2017

B.Tech - Computer Science And Engineering

Techno India
08.2011 - 07.2015

PG Diploma - Geospatial Applications

National Institute of Rural Development
Hyderabad
08.2015 - 05.2017

INTERNSHIP Enterprise Resource Planning (ERP) System Management - undefined

DVC

Skills

    Customer Relationship Management & Customer Retention

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Accomplishments

  • Recognized as the "Rockstar Employee of the Quarter" thrice within 1.5 years

Software

MySQL

Zoho

MS-Excel

MS-Powerpoint

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Barnali ChandaAVP - Business Development And Customer Success