With the Customer service experience I also have a Subject Matter Expert, have won best SME twice in the last town hall. Have got good feedback from multiple team leaders and Representative.
Hi, I’m
Fabian Fernandes
Mumbai ,Maharashtra
Summary
Overview
12
years of professional experience
3
Languages
Work History
Accenture Mumbai
Customer Service Executive
04.2012 - Current
Job overview
Overall 12 years of experience
- 3rd party collection
- PHH mortgage process customer service.
- Pilot batch for Verizon chat.
- Pilot batch for BGCO (Verizon Business Government Accounts)
- Verizon Voice till date
Education
St Blaise HIgh School
Bachelor Of Arts
University Overview
Skills
Hands on experience in handling NE batches for over a year
Covering the important topics ensuring the new representatives have direct experience
Handling a team in the absence of a team leader
Call monitoring along with feedback
Timeline
Customer Service Executive
Accenture
04.2012 - Current
St Blaise HIgh School
Bachelor Of Arts