FAHAD JAMAL KHAN
Delhi
Summary
Dynamic operations leader with extensive experience at RIYA Travel, excelling in global corporate travel management. Proven track record in team leadership and escalation handling, ensuring service excellence. Skilled in GDS systems and management information reporting, driving operational efficiency and maintaining strong client relationships in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager – Global Operations
RIYA Travel
11.2021 - Current
- Led global travel operations for enterprise accounts, supporting India and offshore locations.
- Managed high-severity escalations and critical travel scenarios to ensure business continuity.
- Drove operational governance via ticketing, refund management, utilization reporting, and executive MIS dashboards.
- Monitored SLA compliance through approval queues, turnaround times, and exception management.
- Oversaw travel invoice audits and accounts payable reconciliation to maintain financial accuracy.
- Served as central contact for travel operations, balancing policy compliance with traveler experience.
- Delivered VIP and CIP travel management with confidentiality and exceptional service.
- Managed and developed 30-member team, enhancing productivity and service quality in a high-volume setting.
- Drove consistent service delivery while managing a travel operations portfolio valued at ₹2.07M, maintaining strong client relationships and operational stability.
Senior Travel Consultant
ATB Yatra
04.2019 - 10.2021
- Managed HCL offshore corporate travel queries, including VIP and CIP travelers.
- Maintained open ticket and refund trackers and prepared MIS reports.
- Ensured approvals and queue management to meet deadlines and SLAs.
- Reviewed travel invoices and statements for accuracy and AP compliance.
- Identified cost-effective travel solutions while maintaining service quality.
- Served as a key contact for travel-related concerns and ensured safe, policy-compliant travel operations.
Travel Consultant
Uniglobe Air Travel Bureau
05.2016 - 01.2019
- Supported corporate and small group travel reservations. working with the ETS desk and got the opportunity to serve with the several big clients link KPMG, E&Y, T Series, India Today, and Many More.
- Received and processed travel requests; prepared itineraries for traveler approval.
- Confirmed bookings, issued tickets, and shared confirmations with travelers.
- Researched optimal travel alternatives and resolved billing discrepancies.
- Reviewed invoices and ensured correct Accounts Payable coding.
- Coordinated with airlines and travel agencies using GDS and online tools.
- Then got the promotion and moved to the Tech Mahindra Travel Desk. where we have served all region booking and specially Soto tickets.
- Maintained approval queues and supported end-to-end travel operations.
Ticketing Executive
Mann Travel
03.2015 - 05.2016
- Worked on Amadeus GDS, managing queues and ticketing workflows.
- Issued all fare types (Published, DDF, IT, BT), including exchange, revalidation, void, and refunds.
- Handled schedule change PNRs and all types of client escalations.
- Met SLA deadlines for APAC markets (Australia & New Zealand).
- Coordinated with international airline representatives.
- Supported customer service teams via calls and email for ticketing queries.
- Managed duplicate bookings, sales reports, and client correspondence.
- Assigned tasks to team members and monitored queue volumes to avoid cancellations or fare increases.
Travel Operations Executive
InterGlobe Technologies Pvt. Ltd.
05.2012 - 11.2014
- Worked on Air India and Goibibo travel operations.
- Handled ticket cancellations, amendments, PNR creation, and escalations.
- Operated SITA, Amadeus, and Galileo systems.
- Supported voice processes and handled customer service calls.
- Conducted call audits, generated reports, and provided floor support.
- Issued tickets as per customer requests while ensuring quality standards.
Education
Bachelor of Tourism Studies -
IGNOU
New Delhi01.2021
Diploma in Aviation & Galileo -
Frankfinn Institute
01.2012
Skills
- Global corporate travel operations
- Team leadership and training
- Escalation and VIP handling
- Management information systems reporting
- Service level agreement management
- Invoice review and accounts payable
- GDS systems: Amadeus, Galileo, SITA
- Microsoft Office and advanced Excel
- Client and stakeholder management
Certification
Certification of Appreciation, 2023-24, for the unwavering dedication and contribution.
Accomplishments
- Performer of the Month – 2 times (Uniglobe Air Travel Bureau)
- Performer of the Quarter – 2 times for productivity, quality, and leadership excellence
- Recognized for training initiatives and process improvement projects
Languages
- English
- Hindi, Fluent
- English, Fluent
Timeline
Manager – Global Operations
RIYA Travel
11.2021 - Current
Senior Travel Consultant
ATB Yatra
04.2019 - 10.2021
Travel Consultant
Uniglobe Air Travel Bureau
05.2016 - 01.2019
Ticketing Executive
Mann Travel
03.2015 - 05.2016
Travel Operations Executive
InterGlobe Technologies Pvt. Ltd.
05.2012 - 11.2014
Bachelor of Tourism Studies -
IGNOU
Diploma in Aviation & Galileo -
Frankfinn Institute