Fahad Thangal

Computing Australia is a MSP based in Perth.

• Maintained servers and systems to keep networks fully operational during peak periods.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Translated complex technical issues into digestible language for non-technical users.
• Diagnosed and troubleshot hardware, software and network issues.
• Monitored system performance to identify potential issues.
• Patched software and installed new versions to eliminate security problems and protect data.
• Resolved around 12-18 technical support inquiries per day.
• Participated in ongoing professional development activities to stay current with industry best practices and emerging technologies, ensuring the delivery of cutting-edge support services.
• Used CA ticketing system to manage and process support actions and requests.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Identified issues, analyzed information and provided solutions to problems.

• Forming Leads generation, cold calling, client meetings, follow-ups, closing sales, helping developers in development while understanding client necessities etcetera.

• Co-ordination, maintenance and checking of Smart Education System (Projector/TV based) in a network based infrastructure in 52 classrooms of the school
• Downloading, editing and arranging the digital educational contents for the respective subject teachers and students according to their needs.

• Daily base collection and documentation of scientific data and other assistances for studies of organic decomposer microbes and their implementation within the waste management system& controlling the production of Plant growth stimulator hormone

• Managing RTA fare table database.Daily monitoring of servers through GUI
• Administration, programming and maintenance of different interface devices such as- Multipurpose device (Card checking device for inspectors), Ticket Vending Machine (Transport Smart Card recharging machine without operator), Ticket Operating Machine (Transport Smart Card recharging machine with operator), CI-CO device (Check In- Check Out devices in public bus and marine), Fare Collection Gate (Gates for the marine transportation)

• Administration of HP ML 350 G5 Server, HP Storage and Controller (MSA2000,1000)
• Maintaining 21 branch servers ML 350 and ML110 remotely and troubleshooting the issues
• Supporting EDMS Application and its supportive pgsqldatabase
• Configuration and administration of weekly differential Backup & three Months once full backup and uploading images to the client server.

• Uploading images to our client server
• Providing technical support to 21 Branches with servers ML 350 and ML110
• Supporting EDMS application issues & cutting of important data to DVDs.