Summary
Work History
Education
Skills
Additional Information
Personal Information
Languages
Timeline
Generic
FAHD SAYED

FAHD SAYED

Pune

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Executive

Dry Fruit House
Pune
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.

CUSTOMER SERVICE EXECUTIVE

EXL Service Ind Pvt
  • Resolved customer inquiries and issues promptly, exceeding expectations and ensuring satisfaction
  • Maintained a high level of professionalism, communication, and courtesy in all interactions
  • Collaborated with cross-functional teams to improve processes and enhance overall customer experience
  • Analyzed insurance policies to ensure compliance with regulations and reviewed claims for accuracy
  • Managed a portfolio of clients, addressing their needs promptly and effectively to maintain satisfaction.

SR. ASSOCIATE

Tech Mahindra
Pune
  • Managed high volume of customer inquiries, ensuring all issues were resolved promptly
  • Implemented new customer service policies to improve satisfaction levels.

SITE MANAGER

S.Y. Builder and Developers
Pune
  • Managed subcontractors and coordinated schedules to ensure project milestones were met
  • Implemented safety protocols and conducted regular site inspections to ensure compliance
  • Led team to successful completion of project on time and within budget.

SR ASSOCIATE OPS

WNS Global Services Pvt
  • Managed complex insurance claims process for high-value clients with meticulous attention to detail
  • Developed and implemented strategies to streamline claims processing and enhance customer satisfaction
  • Analyzed delinquent accounts to identify root causes and recommend action plans for resolution.

Education

BACHELORS OF COMMERCE -

Pune University

COMMERCE -

Ness Wadia College

Sinhgad City School

Skills

  • Communication
  • Empathy
  • Patience
  • Multitasking
  • Adaptability
  • Time management
  • Customer focus

Additional Information

Diploma in Advanced French

Personal Information

  • Date of Birth: 07/15/91
  • Nationality: Indian

Languages

French | Advanced

Timeline

Customer Service Executive

Dry Fruit House

CUSTOMER SERVICE EXECUTIVE

EXL Service Ind Pvt

SR. ASSOCIATE

Tech Mahindra

SITE MANAGER

S.Y. Builder and Developers

SR ASSOCIATE OPS

WNS Global Services Pvt

BACHELORS OF COMMERCE -

Pune University

COMMERCE -

Ness Wadia College

Sinhgad City School

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FAHD SAYED