Sr. Interpreter coordinator
FAHD SAYED
The Big Word
Pune
11
years of professional experience
3
years of post-secondary education
3
Languages
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Sr. Interpreter coordinator
6 Months- Coordinated interpreter schedules across The Big Word client assignments
- Assigned linguists to urgent bookings and recurring interpretation requests
- Monitored interpreter availability, language coverage, and booking changes
- Communicated service updates with clients, interpreters, and internal teams
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
CUSTOMER SERVICE EXECUTIVE
3 Months- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Maintained professionalism and courtesy in all interactions, fostering positive customer relationships.
- Collaborated with cross-functional teams to enhance processes and optimize customer experience.
SR. ASSOCIATE
1 Year 5 Months- Managed high volume of customer inquiries, resolving issues promptly to enhance customer satisfaction.
- Implemented new customer service policies, resulting in improved satisfaction levels.
- Managed multiple competing priorities while delivering exceptional results for clients and organization.
SR ASSOCIATE OPS
9 Months- Managed complex insurance claims process for high-value clients, ensuring thoroughness and accuracy throughout.
- Developed and implemented strategies to streamline claims processing and enhance customer satisfaction.
- Analyzed delinquent accounts to identify root causes, leading to targeted recommendations for resolution.
Education
Bachelor of Commerce - Commerce
H.S.C
S.S.C
Skills
Client Relationship Management
Communication
Customer focus
Complaint resolution
Conflict Resolution
Multitasking
Time management
Adaptability
Personal Information
- Title: Business Development Executive
- Date of Birth: 1991-07-15
- Nationality: Indian
Languages
English , Hindi, Marathi
Languages
English
C1
Advanced
Marathi
B2
Upper Intermediate
Hindi
B2
Upper Intermediate
Timeline
Sr. Interpreter coordinator
The Big Word
05.2026 - CurrentRead More
Savitribai Phule Pune University
Bachelor of Commerce from Commerce
06.2023 - 10.2026Read More
CUSTOMER SERVICE EXECUTIVE
EXL Service Ind Pvt
02.2023 - 05.2023Read More
SR. ASSOCIATE
Tech Mahindra
12.2020 - 05.2022Read More
SR ASSOCIATE OPS
WNS Global Services Pvt.ltd
04.2016 - 01.2017Read More
Ness Wadia College of Commerce
H.S.C
01.2011Read More
Sinhgad City School
S.S.C
01.2008Read More