FAISAL K MOHAMED
ERNAKULAM
Summary
Results-driven Senior Technical Operations Specialist with strong Business Analysis expertise, offering 8+ years in FinTech and banking. Skilled in VISA/MasterCard compliance, ISO8583, reconciliation, Business Requirement Document (BRD) creation & review, UAT, and API integrations (SOAP/REST). Proven ability to bridge business needs with technical solutions, ensuring compliance, driving process efficiency, and enhancing client satisfaction with certification in FinTech, AI, Agile, and Customer Experience.
Overview
9
9
years of professional experience
Work History
Senior Technical Operations Specialist
Thredd
Cochin
07.2017 - Current
- Conducted in-depth analysis of client issues related to Authorizations, Presentment, Chargeback and other ISO 8583 messages.
- Consulted MasterCard and VISA to understand compliance-related changes and liaised with the development team to integrate the changes into the transaction processing platform.
- Acted as the primary technical point of contact for clients, owning issues end-to-end and ensuring timely resolution to maintain high levels of client satisfactionresolution to maintain high levels of client satisfaction.
- Applied strong understanding of networking concepts, databases, operating systems, and system performance while diagnosing and resolving production issues.
- Led as the Product Owner of SmartClient, managing the user interface for transaction searching and card controls.
- Collaborated with internal Product and Engineering teams to design solution architectures aligned with client objectives and platform capabilities
- Led incident investigations, coordinating with multiple stakeholders while maintaining ownership until final resolution.
- Supported transaction flows involving digital wallets and tokenized credentials, ensuring secure
and compliant processing - Oversaw multiple enhancement projects, including the implementation of new card schemes and single messaging systems.
Education
Bachelor Of Commerce -
Cochin, KERALA07.2015
Skills
- ISO8583
- Card payments and compliance
- Stakeholder collaboration
- SQL
- Product management
- SOAP
- REST
- JSON
- XML
- JIRA
- Incident management
- Webhooks
- Card tokenization
- Client success
References
Available on Request
Personal Information
- Date of Birth: 01/25/89
- Gender: Male
- Nationality: India
Certification
- SQL from Microsoft - Coursera
- Data Manipulation and Transactions from Microsoft - Coursera
- Product Management from IBM - Coursera
Timeline
Senior Technical Operations Specialist
Thredd
07.2017 - Current