Faith Aimanoshi Princewill
Plainfield
Summary
Dynamic administrative support professional with extensive experience at AES, adept in Oracle and SAP. Proven ability to enhance team performance through innovative solutions and exceptional organizational skills. Recognized for effectively managing customer inquiries and ensuring accurate billing, demonstrating adaptability under pressure and a commitment to excellence in service delivery.
Overview
18
18
years of professional experience
Work History
Administrative support-Street Lighting(T&D)
AES
12.2022 - Current
- Schedule maintenance tickets with pole coordinates to contractors to repair, remove, and upgrade damaged APL (Automatic Private Light) or STL via WMIS and ARMS work scheduler.
- Set up a new order/request for a new streetlight or APL installation.
- Remove or update the operand on SAP, and also perform a time slice when required to ensure customer bills are accurate.
- Using GTECH and maps, ensure that the position and quantity of poles and lamps correspond with the information on SAP (Functional Location).
- Educate customers on pricing and the type of light verbally or by email.
- Correct bills by making FICA adjustments for the periods APL or STL, as per IURC guidelines.
- Create TMD for new installs.
- Create contract accounts for new customers, and also end APL contracts as per customer request.
- Performs a variety of unstructured duties that are not subject to supervisor guidance or detailed verification.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Work Management Specialist
SPHERION (DUKE ENERGY)
Indianapolis
04.2021 - 03.2022
- I maintain confidential company/Employee information in a professional and discreet manners.
- I take ownership of customer issues and problems until resolved, requesting assistance as needed.
- I Collaborate with other work groups to ensure desired customer experience.
- I provide support for delivery operations, while working within the parameters of established processes and standards.
Individual Support Specialist
BAYCOVE HUMAN RESOURCES
Boston
10.2020 - 11.2020
- I provided clinical and programmatic documentation for clients.
- I offered services in a manner that is sensitive and responsive to each individual's cultural, linguistic, and lifestyle needs and preferences.
- I assisted people living in scattered-site independent housing with everyday life skills.
- Maintained all appointments with individuals.
- I provided crisis intervention support in a friendly, and compassionate manner.
Cashier
WEGMANS
Westwood
04.2020 - 10.2020
- I work as a team member, performing cashier duties and product assistance.
- Responsible for ringing up customers in a timely manner, and guaranteeing a high level of customer service.
- I assist customers with store and product complaints.
- I help to organize the store by returning all merchandise to its proper place.
- Ensure customers are provided with incredible services by engaging them in friendly conversation.
- Ensure all monetary transactions are accurately completed.
- Proactively offering other assistance to customers to ensure all their shopping expectations are met.
Head Transactions / Branch Services Manager
SKYE BANK PLC
03.2012 - 04.2018
- Ensured all remittances, returns, and reports due to regulatory authorities, government agencies, and departments are done promptly and efficiently.
- Resolved administrative problems by coordinating the preparation of information and identifying solutions.
- Execute sales for all consumer banking products of the bank.
- Promptly resolve customer issues and complaints on customer service-related matters.
- Get access to systems and new platforms—for new and existing personnel.
- Review all processes within the service area, and suggest improvement opportunities.
- Coordinates documents and correspondence, including letters, reports, emails, presentations, memos, faxes, etc. Using appropriate tools for required work, including Microsoft Outlook, Word, Excel, and PowerPoint, to track, document, and report data.
- Demonstrated confidentiality in the execution of all responsibilities.
- Interface and communicate with external and internal customers, and direct people to the appropriate resources.
- Managed and supervised the daily banking transactions that take place in the branch.
- Conducted several training sessions on exceptional customer service delivery in order to increase the efficiency of business offices.
- Deciding and keeping a close watch on the budget of each department.
- Delegated duties to the right employees.
- Ensured adherence to defined policies and procedures.
- Ensure all General Ledger accounts are properly maintained and balanced to avoid fictitious figures.
- Obtained access to the system and IT equipment/supplies for onboarding staff.
Customer Service Officer
INTERCONTINENTAL BANK PLC
ABUJA
09.2007 - 01.2012
- Responded promptly to customer inquiries and complaints within the stipulated time frame.
- Reconciliation of the General Ledger account on a monthly basis.
- Performed administrative duties, including editing, copying, collating, assembling mass mailing materials, scanning, mail merging, making and directing telephone calls, data entry, and management of office documents.
- Collected, organized, and disseminated all incoming mail.
- Maintained an efficient filing system for the department. This included organized paper-copy files and an electronic file system that catalogs key files.
- Performed other assigned duties.
Education
Project Management Certificate -
Coursera
08.2021
Time Management Fundamentals -
09.2020
Accounting Foundations- Bookkeeping -
09.2020
Higher National Diploma & National Diploma - Accountancy
Federal Polytechnic
Auchi, Nigeria12.2002
Skills
- Oracle and SAP
- SharePoint and Flexcube
- Microsoft Office Suite
- Data analysis and reporting
- Time management and prioritization
- Organizational skills
- Adaptability under pressure
- Multi-tasking capabilities
Professional Bodies
- Member of Chartered Institute Of Bankers of Nigeria
- Member of Institute of Chartered Accountant of Nigeria
Timeline
Administrative support-Street Lighting(T&D)
AES
12.2022 - Current
Work Management Specialist
SPHERION (DUKE ENERGY)
04.2021 - 03.2022
Individual Support Specialist
BAYCOVE HUMAN RESOURCES
10.2020 - 11.2020
Cashier
WEGMANS
04.2020 - 10.2020
Head Transactions / Branch Services Manager
SKYE BANK PLC
03.2012 - 04.2018
Customer Service Officer
INTERCONTINENTAL BANK PLC
09.2007 - 01.2012
Project Management Certificate -
Coursera
Time Management Fundamentals -
Accounting Foundations- Bookkeeping -
Higher National Diploma & National Diploma - Accountancy
Federal Polytechnic