Faiyaz Hamid Khan
Navi Mumbai
Summary
Datacenter & Infrastructure Manager | Linux | Virtualization | Enterprise Platforms | 17+ Years Experience
IT Infrastructure and Datacenter professional with 17+ years of experience managing enterprise platforms including Linux, virtualization, backup, and storage environments. Proven ability to lead cross-functional teams across Linux, Windows, Database, and Network technologies, ensuring high availability, performance optimization, and SLA compliance in mission-critical environments. Experienced in datacenter operations, infrastructure strategy, automation, regulatory audits (RBI), security hardening, and CERT-IN compliance, with a strong focus on operational excellence and team leadership.
Overview
20
20
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Genex Corporation PVT LTD
07.2022 - Current
DXC Technology
11.2019 - 07.2022
Indovision Services Pvt. Ltd
09.2019 - 11.2019
Datacenter Manager (IDBI)
DXC Technology
03.2019 - 09.2019
- Lead and manage enterprise datacenter operations, ensuring high availability, performance optimization, and strict SLA compliance for mission-critical business applications.
- Manage cross-functional teams across Linux, Windows, Virtualization, Database (Oracle), and Network technologies, providing technical leadership and operational governance.
- Develop and execute IT infrastructure strategies aligned with business objectives and long-term technology roadmaps.
- Oversee infrastructure lifecycle management, including installation, configuration, upgrades, and maintenance of servers, storage, and virtualization platforms.
- Deployed and managed VMware vSphere, ESXi, and vCenter virtualization infrastructure supporting enterprise workloads.
- Administered RHEV clusters, including VM provisioning, storage connectivity, and virtualization lifecycle management.
- Implemented and managed Veritas NetBackup solutions, including backup strategy, disaster recovery policies, and data protection compliance.
- Led automation initiatives using Ansible, Bash scripting, and PowerCLI to streamline infrastructure provisioning and operational tasks.
- Implemented RHEL server hardening, vulnerability remediation, and security best practices aligned with CERT-IN compliance guidelines.
- Coordinated with DBA teams for Oracle database infrastructure, including RAC environments, patching schedules, and capacity planning.
- Managed incident, change, and problem management processes to ensure service continuity and operational stability.
- Handled vendor management, coordinating with OEMs and service providers for infrastructure support and solution delivery.
- Led infrastructure projects from planning to deployment, including system upgrades, migrations, and datacenter improvements.
- Coordinated RBI audits, regulatory compliance reviews, and infrastructure documentation.
- Maintained IT asset inventory and lifecycle management for datacenter infrastructure.
- Maintained comprehensive technical documentation, operational procedures, and infrastructure architecture diagrams.
- Mentored and developed team members, building a high-performing technical operations team.
Senior Linux Administrator
Sysnet Global Technology
09.2017 - 02.2018
- Managing overall Datacenter Operations ensuring high availability and SLA compliance.
- Leading cross-functional teams including Linux, Windows, Virtualization, Database, and Network administrators.
- Responsible for capacity planning, change management, incident management, and escalation handling.
- Overseeing server infrastructure, storage, backup, and network operations.
- Coordinating with vendors and application teams for production issues and infrastructure improvements.
- Ensuring security compliance, patching, vulnerability remediation, and hardening of servers.
- Administered RHEL/CentOS Linux servers in production datacenter environment.
- Managed installation, configuration, patching, and troubleshooting of Linux systems.
- Implemented server hardening, performance tuning, and security updates.
- Handled backup operations, monitoring, and system health checks.
- Supported application teams for deployments and issue resolution.
- Worked on clustered environments, storage integration, and virtualization platforms.
NOC Technical Lead
Continuum Managed Services
07.2007 - 12.2015
- Led 24×7 NOC operations for enterprise backup and storage environments, ensuring timely incident resolution and SLA compliance.
- Managed backup operations for more than 60,000 servers across enterprise environments using Veritas / Symantec backup solutions.
- Monitored and managed backup job status, failures, and recovery operations through enterprise ticketing systems.
- Coordinated with infrastructure, application, and storage teams to resolve backup failures and ensure data protection compliance.
- Provided technical leadership and escalation support to NOC engineers for complex backup and storage issues.
- Managed incident, problem, and change requests through the ticketing platform to maintain service continuity.
- Performed backup restoration, disaster recovery testing, and storage capacity monitoring.
- Prepared operational reports, SLA metrics, and performance analysis for management review.
- Mentored and trained junior engineers to strengthen backup and storage operational capabilities.
Customer Support Engineer
Comnet Solutions (Syntel Inc.)
01.2006 - 07.2007
- Installed and maintained Windows Server/Exchange/DNS environments
- Delivered client desktop and network support
Education
Bachelor of Commerce - undefined
Arunachal University of Studies
Skills
Datacenter Operations & Management
Accomplishments
- Promoted to Senior Datacenter Lead
- Received 'Best Team' award at DXC for achieving 100% SLA
- Awarded 'Best Employee' recognition by DXC Technology
Certification
Google Cloud Certified – Professional Cloud Architect
Timeline
Genex Corporation PVT LTD
07.2022 - Current
DXC Technology
11.2019 - 07.2022
Indovision Services Pvt. Ltd
09.2019 - 11.2019
Datacenter Manager (IDBI)
DXC Technology
03.2019 - 09.2019
Senior Linux Administrator
Sysnet Global Technology
09.2017 - 02.2018
NOC Technical Lead
Continuum Managed Services
07.2007 - 12.2015
Customer Support Engineer
Comnet Solutions (Syntel Inc.)
01.2006 - 07.2007
Bachelor of Commerce - undefined
Arunachal University of Studies