Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Faiz Ahmed

Sales Manager
Hyderabad,TG
Faiz Ahmed

Summary

Sales Manager with 12 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.

Overview

19
years of professional experience
4
Languages

Work History

Dell International Services

Inside Sales Manager
08.2019 - 05.2024

Job overview

  • Lead the CSG/ISG product group for Small Business customers/ working with partners and Distributors managing, creating and providing technology and workplace solutions.
  • Conducted comprehensive competitor analysis to adapt selling techniques accordingly, ultimately gaining a competitive advantage in the market.
  • Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
  • Managed a high-performing inside sales team to exceed company targets and quotas consistently.
  • Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Trained new inside sales representatives, resulting in improved team performance and increased sales results.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Dell International Services

Inside Sales Rep
01.2011 - 01.2019

Job overview

  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Used CRM software to maintain detailed contact logs and account records.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.

Mphasis An HP Company

Quality Analyst
01.2005 - 01.2009

Job overview

  • Develop and maintain strong relationships with partners and vendors to monitor the metrics are met
  • Monitoring and Coaching individuals to provide excellent customer service to partners and vendors
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

Education

B.A from History

Skills

Teamwork

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References

Vamsee, TR, Regional Sales Manager, vamsee_tr@dell.com, +9195927456

Timeline

Inside Sales Manager

Dell International Services
08.2019 - 05.2024

Inside Sales Rep

Dell International Services
01.2011 - 01.2019

Quality Analyst

Mphasis An HP Company
01.2005 - 01.2009

B.A from History
Faiz AhmedSales Manager