FAIZ AHMED
Partnership Operations & Strategy (Payments Network Operations)
Bengaluru
Summary
Results-driven Payments and Operations Analyst with over five years of experience managing high-volume card authorization and settlement workflows across Visa, Mastercard, and Discover networks. Proven expertise in analyzing authorization declines, coordinating between issuers and acquirers, ensuring regulatory compliance, and monitoring key performance indicators (KPIs) to drive operational excellence. Strong analytical background dedicated to enhancing approval rates and optimizing transaction performance, contributing to improved financial outcomes and customer satisfaction. Committed to leveraging data-driven insights to streamline processes and resolve incidents promptly.
Overview
5
5
years of professional experience
Work History
Partnership Operations & Strategy (Payments Network Operations)
Stripe Inc.
07.2022 - Current
- Managed Visa, Mastercard, and Discover transaction operations for domestic and international payment flows.
- Supported end-to-end authorization and settlement processes, ensuring compliance with Indian Bank BIN and global scheme rules.
- Performed root cause analysis on authorization declines (insufficient funds, CVV mismatch, issuer response codes, regulatory blocks), and partnered with issuers/acquirers to improve approval rates.
- Investigated transaction failures and network escalations, resolving complex cases within defined SLAs.
- Monitored approval rates, decline ratios, and processing KPIs to identify systemic risks, and improve performance.
- Generated monthly and quarterly compliance reporting for card networks and banking partners.
- Reduced manual compliance reporting effort by 95% through workflow automation.
Customer Success Associate (Payments & Lending Operations)
MoneyTap Tech Pvt. Ltd.
03.2021 - 06.2022
- Resolved customer payment failures and transaction-related escalations.
- Improved onboarding efficiency by 50% and increased CSAT by 12%.
- Supported dispute handling and payment issue resolution across lending products.
Education
MBA - Data Science
Skills
Card Authorization Lifecycle
Authorization Decline Root Cause Analysis
Visa & Mastercard Network Operations
Issuer/Acquirer Coordination
BIN & Regulatory Compliance
Transaction Monitoring & KPI Analysis
Timeline
Partnership Operations & Strategy (Payments Network Operations) - Stripe Inc.
07.2022 - Current
Customer Success Associate (Payments & Lending Operations) - MoneyTap Tech Pvt. Ltd.
03.2021 - 06.2022
Jain University - MBA, Data Science