Faiz Khan
Technical Support Engineer
Bangalore
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Technical Support Engineer
HP Inc
Bangalore
01.2022 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Updated and maintained current customer support database.
- Performed root cause analysis of reported issues to enact corrections.
- Researched new tactics to better hone responses and shorten remediation times.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Education
BBA - Marketing
G.R.V Business Academy
Bangalore 07.2018 - 09.2021
PUC (Science) - PCME
Al-Ameen Pre-University College
Bangalore 06.2015 - 07.2018
S.S.L.C -
R.T Nagar Public School
Bangalore 03.2014 - 04.2015
Skills
Performance Optimization
Volunteer Experience
Data Analyst
P9 Pharmaceuticals Bangalore, Karnataka
- Keeping a record of Medicines
- Supplying and delivering to retailers
- Maintaining Data of Business transaction
Projects
- Study of Consumer Behavior on Samsung Television
- Importance of Digital Marketing and Social Media
Hobbies and Interests
- Swimming
- Playing Videogames
- Outdoor sports
- Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Engineer
HP Inc
01.2022 - Current
BBA - Marketing
G.R.V Business Academy
07.2018 - 09.2021
PUC (Science) - PCME
Al-Ameen Pre-University College
06.2015 - 07.2018
S.S.L.C -
R.T Nagar Public School
03.2014 - 04.2015
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