Sai Ganesh Ravulapalli
Technical Support Engineer
Hyderabad
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Technical Support Engineer
Tania platforms ltd
Hyderabad
09.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
Relationship Officer
Gyandhan
Hyderabad
08.2021 - 08.2022
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with Banking and Non-Banking departments to facilitate communication and deliver personalized solutions to customers.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Worked with clients to address and respond to client and partnership management issues.
Education
Bachelor of Science - Electronics And Communications Engineering
Chirala Engineering College
Chirala 06.2017 - 2021.05
Diploma - Diploma in ECE
Chirala Engineering College
Chirala 06.2014 - 2017.04
SSC - Secondary Education
Gayathri English Medium High School
Chirala 03.2013 - 2014.05
Skills
Performance Optimization
Certification
Attended one week SQL workshop conducted by Skill Nation India.
Timeline
Attended one week SQL workshop conducted by Skill Nation India.
09-2023
Technical Support Engineer
Tania platforms ltd
09.2022 - Current
Relationship Officer
Gyandhan
08.2021 - 08.2022
Bachelor of Science - Electronics And Communications Engineering
Chirala Engineering College
06.2017 - 2021.05
Diploma - Diploma in ECE
Chirala Engineering College
06.2014 - 2017.04
SSC - Secondary Education
Gayathri English Medium High School
03.2013 - 2014.05
Similar Profiles
Gabrielle CampbellGabrielle Campbell
Intro to Musical Theatre Teacher's Assistant at Tania Breen (St. Thomas University)Intro to Musical Theatre Teacher's Assistant at Tania Breen (St. Thomas University)
Mary SotoMary Soto
Private Nanny at Tania LugoPrivate Nanny at Tania Lugo
Carly HahnCarly Hahn
Insurance Agency Manager at Tania Kanarek: Allsltate InsuranceInsurance Agency Manager at Tania Kanarek: Allsltate Insurance