Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Hi, I’m
Faiz Merchant
Scrum Master & Test Lead
Mumbai
Summary
Overview
14
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Tata Consultancy ServicesMumbai
Scrum Master & Test Lead
10.2015 - Current
Job overview
- Applied agile methodology to shorten cycle time and achieve target margins.
- Led sprint reviews and planning meetings to promote full team engagement.
- Organizing daily scrum meets with the team, to understand the progress and ensure the deliverables are met within the deadlines.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Tech Mahindra Business Services Mumbai
Senior Process Analyst
03.2015 - 09.2015
Job overview
- To handle escalation calls, analyze and monitor customer problems and resolve through effective communication.
- Conducted walk-through demonstrations of proposed process changes.
- To respond and manage complaints and queries from the clients to win back customer and maintain company’s profitability.
- Drive the team to meet and exceed Sales target and Business KPI’s.
Serco BPO Private Limited Mumbai
Mentor
03.2012 - 11.2014
Job overview
- Planned, developed, and implemented strategies to convey information with key decision makers.
- To promote and sell products, by performing need analysis, at the right time to the right people.
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
CCIE HomeMumbai
Senior Sales Manager
01.2009 - 02.2013
Job overview
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Rizvi College Of Arts, Science & CommerceMumbai
High School Diploma
06.2005 - 06.2007
University Overview
Dr. CV Raman UniversityChattisgarh
Bachelor of Commerce from Financial Accounting And Project Management
01.2017 - 12.2019
University Overview
Skills
Project Management
Certification
Agile Certified Practitioner
Timeline
Agile Certified Practitioner
12-2022
Professional Scrum Master 1
05-2022
ISTQB - BCS
12-2021
Dr. CV Raman University
Bachelor of Commerce from Financial Accounting And Project Management
01.2017 - 12.2019
Scrum Master & Test Lead
Tata Consultancy Services
10.2015 - Current
Senior Process Analyst
Tech Mahindra Business Services
03.2015 - 09.2015
Mentor
Serco BPO Private Limited
03.2012 - 11.2014
Senior Sales Manager
CCIE Home
01.2009 - 02.2013
Rizvi College Of Arts, Science & Commerce
High School Diploma
06.2005 - 06.2007
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