Pet Pooja
Faiz Shaikh
Facility Operation Manager
Mumbai,MH
Summary
Dynamic Facilities and Operations leader with extensive experience managing educational environments, dedicated to ensuring safety, compliance, and budget management within academic constraints. Proven track record of enhancing operational efficiency while aligning with institutional missions and fostering a positive learning atmosphere. Expertise in developing strategic initiatives that support facility functionality and educational objectives. Committed to creating safe, compliant, and resource-efficient spaces that empower students and staff.
Overview
14
14
years of professional experience
1
1
Certification
8
8
Languages
Work History
Facility Manager Head Operation
Stellar World School/IB/CBSE
Mum
04.2022 - Current
- Security, cleaning, catering, grounds keeping, supports services.
- Building positive relationships with Facilities vendors.
- Adhering to the facilities and Cleaning Supplies budget.
- Vendor & Contractor Management.
- Hiring, training, and managing Team Staff.
- Health, Safety & Compliance.
- Process customer complaints patiently and politely working under pressure.
- Maintenance and cleaning operation of school premises with Daily, Weekly and Monthly Reports.
- Plan alternative recipes for customers with special dietary needs.
- Keep building and all facilities up to code and accurately follow maintenance protocol.
- Track and order shipments.
- Maintaining all cleaning and hygiene of all premises environment.
- Project budgeting
- Budget Management
ASSISTANT FACILITY CUM RM MANAGER
ON FIRE ALBAIKERS QSR
Bandra
09.2017 - 03.2022
- Food hygiene regulations.
- Customer complaint handling.
- F&B inventory management.
- Food safety standards.
- Food preparation supervision.
- Menu optimization.
- Kitchen equipment operation and maintenance.
- Process improvements.
- Cleanliness.
- Staff supervision.
- Health and Safety Compliance.
- Cash handling.
- Complaint management.
- Sales techniques.
- Menu memorization.
- Regulatory compliance.
- Drinks upselling.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Led by example in providing customers with attentive, professional restaurant service.
FACILITY SUPERVISOR
ABU DHABI NATIONAL HOTELS
Abu Dhabi
05.2015 - 08.2017
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
SENIOR WAITER/PROMOTED TO CAPTAIN
FOUR POINTS BY SHERATON HOTEL
Kuwait
06.2013 - 06.2015
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared tables for guests and reset tables between customers.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Advised on food and drink choices based on customer preferences.
- Verified completed orders and served guests at tables.
- Delivered quality service by providing warm and welcoming environment.
- Managed new and existing reservations using computer software or applications.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
BUTLER
MANDARIN ORIENTAL AL FAISALIAH
Saudi Arabia
05.2012 - 06.2013
- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Cash up bills and ensure that the correct amount has been paid.
- Administer change to tables if needed.
Education
Degree -
RIZVI COLLEGE OF HOTEL MANGEMENT AND TOURISM
Mumbai04-2012
Matriculation - Secondary School Education
Mumbai05-2009
Industrial Training - undefined
JW MARRIOTT
Mumbai06-2011
Skills
Customer service excellence
Long-term planning
Coordinating project timelines
Effective conflict management
Quality improvement strategies
Operational efficiency enhancement
Regulatory compliance
Ensuring hygiene standards
Employee scheduling and task delegation
Efficient waste handling
Security
Diverse Certification Focus Programs include Safe Handling of Chemicals with Diversey Hygiene Academy Professionals and Certified
Managing all CBSE & IBSE International Schools Pan India & UAE
Hygiene & Sanitation
Safety & Compliance
Solving Clients complaints
Maintenance and cleaning operation
Keep building and all facilities up to code
Track and order shipments
Maintaining cleaning and hygiene as per SOP
Project budgeting
Budget Management
Software
Showman Pos
Certification
[Diversey] Training - Certified
Awards
- Health/Safety and MSDS Training, Abu Dhabi National Hotels, 2014-07-01
- Food and Safety/HACCP, Certified By Alison, 2024-05-01
- Supply Chain & Logistics Management, Certified by Alison, 2024-06-01
Timeline
Facility Manager Head Operation
Stellar World School/IB/CBSE
04.2022 - Current
ASSISTANT FACILITY CUM RM MANAGER
ON FIRE ALBAIKERS QSR
09.2017 - 03.2022
[Diversey] Training - Certified
04-2016
FACILITY SUPERVISOR
ABU DHABI NATIONAL HOTELS
05.2015 - 08.2017
SENIOR WAITER/PROMOTED TO CAPTAIN
FOUR POINTS BY SHERATON HOTEL
06.2013 - 06.2015
BUTLER
MANDARIN ORIENTAL AL FAISALIAH
05.2012 - 06.2013
Matriculation - Secondary School Education
Industrial Training - undefined
JW MARRIOTT
Degree -
RIZVI COLLEGE OF HOTEL MANGEMENT AND TOURISM