Faizan Ahmed
Regional Customer Experience Executive
Chandigarh
Summary
7 years’ experience as a Store Operation Manager & in key accounts SIS Management in a retail chain of Titan Industries & Arvind brands; Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Regional Customer Experience Executive
Tanishq - Titan Company Ltd.
Chandigarh
09.2021 - Current
- Responsible for leading insights for the Net Promoter Score (NPS) customer satisfaction program, including aligning data and insights across internal and external survey sources, leading corporate wide goal setting, and managing new customer satisfaction programs for growing markets and with partner.
- Managing the day to day running of Salesforce including system administration, support and continuous improvement. Basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks such as performance monitoring and backups.
- Champion opportunities to consistently Improve the Tanishq Customer experience
- Drive customer retention, reduce churn, and increase customer satisfaction.
- Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
- Guide team in effective customer issues resolution and handle any escalations
- Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
- Test new strategies for driving customer value
- Continually review and evolve the collection of processes Tanishq uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle.
Store Operations Manager
Titan Company Ltd
Lucknow
10.2017 - 08.2021
- Manage sales, profit and operational expenses for designate sales territory.
- Manage day-to-day store operations including inventory management, sales generation, and payroll.
- Manage scheduling and payroll for team; conduct performance evaluations, promotions and terminations when necessary.
- Monitor KPI's and adjust the focus of improvement efforts as necessary to meet target goals.
- Monitor all orders, shipments, service, inventory, and points of sale (POS) to maximize open-to-buy.
- Process information/merchandise through Symphony..
- Advance to increasingly responsible positions, culminating in management role with full oversight of store operations.
- Collaborate with staff and develop a communication channel with customers to fulfill their needs and specifications.
- Sustain constant communication with Deputy Manager to guarantee compliance of operations procedures as well as performance and execution of quarterly audits.
Assistant Store Manager
Arvind Lifestyle Brands Ltd
Chnadigarh
06.2014 - 09.2017
- Handled operational work in (World of Titan & Titan Eye plus), Ed Hardy and 13 SIS counter in 5 doors of Arvind Lifestyle Brands Ltd of US Polo Kids, US Polo Sports, US Polo Formals, Ed Hardy & Flying Machine, in North Indian Zone (Chandigarh & Mohali,Punjab).
- Coach and support other team members
- Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
- Maintain and monitor store inventory
- Ensure that the store is clean, safe and presentable for customers
- Greet and assist customers as necessary when other sales associates are busy
- Conduct regular audits of the store’s physical and practical condition to ensure quality
- Maintain product levels appropriately
- Interact with the public via social media and maintain the store’s online presence
- Process sales when necessary
- Generate and review daily sales report
Education
Bachelor of Science - Hospitality Administration And Management
IHM- Hyderabad
Hyderabad 04.2011 - 04.2014
High School Diploma -
Lakes International School
Bhimtal 04.2007 - 03.2011
Skills
Executive leadership experience
undefinedTimeline
Regional Customer Experience Executive
Tanishq - Titan Company Ltd.
09.2021 - Current
Store Operations Manager
Titan Company Ltd
10.2017 - 08.2021
Assistant Store Manager
Arvind Lifestyle Brands Ltd
06.2014 - 09.2017
Bachelor of Science - Hospitality Administration And Management
IHM- Hyderabad
04.2011 - 04.2014
High School Diploma -
Lakes International School
04.2007 - 03.2011
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