Hi, I’m
Faizan Ali
Delhi
Summary
Motivated and client-focused professional with hands-on experience in international customer interaction and support, seeking a position in Customer Support/Service. Proven ability to manage customer queries, handle objections, and maintain high client satisfaction across digital platforms and voice-based processes.
Overview
3
years of professional experience
1
Certification
Work History
PolicyBazaar Insurance Broker Pvt Ltd
Associate Sales Consultant
08.2024 - 12.2024
Job overview
- Handled international clients (USA & Canada) for purchasing health insurance for family members in India.
- Provided end-to-end assistance, ensuring seamless onboarding and resolving client concerns.
- Maintained high levels of professionalism and empathy while interacting with NRI clients.
- Worked under pressure and achieved daily service goals with consistency.
Mozo Hunt Pvt Ltd
Sales Intern
08.2022 - 09.2022
Job overview
- Engaged with customers to explain product features and handled objections effectively.
- Enhanced communication skills by handling inbound and outbound interactions.
Ashaman Foundation
Social Media Marketing Intern
06.2022 - 04.2022
Job overview
- Managed client responses on digital platforms, building soft skills for digital customer engagement.
Education
Prestige Institute of Management & Research
B.Com from Computer Application
01.2023
University Overview
Key Subjects: Business Communication, Marketing Management, Digital Marketing, Insurance & Risk Management
Skills
- Basic Excel
- SQL
- Customer interaction
- Complaint handling
- Query resolution
- Digital correspondence
- Active Listening
- Patience
- Conflict Resolution
- Empathy
- Time Management
Certification
- Principles of Sustainable Development - Coursera
- Digital Marketing (Twitter, LinkedIn, YouTube) - Coursera
Technical And Communication Skills
Technical And Communication Skills
Basic Excel, SQL, Customer interaction, Complaint handling, Query resolution, Digital correspondence, Active Listening, Patience, Conflict Resolution, Empathy, Time ManagementTimeline
Associate Sales Consultant
PolicyBazaar Insurance Broker Pvt Ltd
08.2024 - 12.2024
Sales Intern
Mozo Hunt Pvt Ltd
08.2022 - 09.2022
Social Media Marketing Intern
Ashaman Foundation
06.2022 - 04.2022
Prestige Institute of Management & Research
B.Com from Computer Application
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