Faizan Khan
New Delhi
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Associate Team Lead
Tech Mahindra Pvt Ltd
Noida
09.2023 - Current
- Analyzed technical manuals and communicated with users for troubleshooting.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained inventory records for hardware assets within the company.
- Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
- Handled service requests and incident tracking using platforms like Jira and Service Now.
- Coordinated repair and maintenance of office printers with external vendors.
- Provided on-site technology support across home and office settings.
- Managed and resolved issues with video
- conference and telecommunications systems, collaborating with regional technical resources.
- Handled user experience issues, facilitated VC events, and conducted regular floor checks.
- Delivered technical assistance through on-site visits, voice calls, live chat, emails, and remote access.
- Perform all tasks associated with Desktop, Laptop and MAC IMAC to SLA and additional responsibilities and coordination based on the scale required for activities associated with IMAC
- Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, and mobile devices like iPads, Android etc.
Senior Associate
Ernst & Young
Gurugram
10.2022 - 06.2023
- Provided step-by-step support to establish systems via multiple communication channels.
- Provided necessary support during configuration and implementation phases.
- Supervision of employees across multiple locations Managing the day-to-day activities of the team.
- Handle IT asset tools, issuing comprehensive daily tickets report for collective review.
- Provide hand and feet support to the Data Center and Telecom team if there is a requirement to verify the Port IDs or check the status of the activated or deactivated ports, or if there is any planned activity of the DCS and Telecom team.
- Implemented comprehensive training programs to maximize team potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Managed tracking of IT service requests and coordinating with onsite teams.
- Handled user experience issues, facilitated VC events, and conducted regular floor checks.
Technical Associate
Genpact
Noida
01.2021 - 10.2022
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Providing support on Servers, Azure, Active Directory Like Add remove Users account Business Group ,Provide and revoke access ,Reset SSO , Add Zscaler group policy Etc.
- Facilitated support in resetting user passwords and multifactor authentication.
- Managed critical business tickets with precision using the ServiceNow platform.
- Unlocked user accounts using OKTA tool, managed identity management tasks.
- Assisted in handling and managing AntiVirus tools such as Crowdstrike and Symantec.
- Handled complex network problem diagnostics related to hardware, software, power supply, and communication systems.
- Configuring devices and applications using VMware Airwatch MDM tool remotely.
- Administered end-user PC maintenance, including patch management, via Tanium Client Tool.
- Managed user profile transitions to new processes based on client needs via Azure Active Directory.
- Addressed and fixed a variety of problems with Microsoft Active Directory such as group policies and VPN connections.
- Addressed and fixed machine freezes with the use of Absolute tool.
- Conducted endpoint installations aligning with organizational security protocols.
- Diagnosed and rectified issues in hardware setups and system software to maintain optimal performance.
Desktop Support Engineer
Future focus Infotech Pvt Ltd
New Delhi
05.2017 - 01.2021
- Resolved network connectivity issues for local area networks and wide area networks.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Participated in IT projects related to desktop support services.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Technology - Computer Science Engineering
Maharshi Dayanand University
Faridabad 07-2014
Intermediate Certificate - Science ,Math
DDSVM
Budaun 03-2010
High School Diploma -
DDSVM
Budaun04-2008
Skills
- Active directory
- Hardware diagnostics
- Remote desktop support
- Incident management
- Mobile device management
- Hardware installation
- Application support
- Software configuration
- Data backup and recovery
- Operating systems expertise
- Troubleshooting and Diagnostics
- Ticketing systems
- User support
- User account provisioning
- Azure active directory
- SCCM deployment
Languages
English
First Language
Timeline
Associate Team Lead
Tech Mahindra Pvt Ltd
09.2023 - Current
Senior Associate
Ernst & Young
10.2022 - 06.2023
Technical Associate
Genpact
01.2021 - 10.2022
Desktop Support Engineer
Future focus Infotech Pvt Ltd
05.2017 - 01.2021
Bachelor of Technology - Computer Science Engineering
Maharshi Dayanand University
Intermediate Certificate - Science ,Math
DDSVM
High School Diploma -
DDSVM
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