Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

Faiz Khan

Manager - Branding & Collaborations
Gurgaon

Summary

Product & Strategic Partnerships Professional bridging the gap between customer success, Go-To-Market (GTM) execution, and cross-functional product development. Proven track record of translating user pain points into actionable product requirements and scalable frameworks across B2B SaaS, enterprise, and experiential ecosystems.

Overview

4
years of professional experience
2
Languages

Work History

Aruva

Product Marketing & Partnerships Manager (Manager - Branding & Collaborations)
12.2025 - Current

Job overview

  • Product Lifecycle & IP Management: Managed the end-to-end lifecycle of experiential IPs (such as the RRR coffee rave and TSMC Rock and Roll gig), coordinating cross-functional teams to deliver on-time, revenue-generating launches.
  • B2B Market Research & GTM Strategy: Conducted B2B market research to identify gaps in institutional infrastructure, executing strategic partnerships with the Ministry of Tourism and Culture to drive B2B adoption.
  • Requirements Gathering & Stakeholder Alignment: Drafted comprehensive partnership proposals and MOUs (functioning as Product Requirements Documents) for key stakeholders like Prism and Bridge Music Academy, defining clear value propositions and ecosystem integrations.
  • Brand Strategy & Positioning: Directed PR initiatives, media outreach, and cross-functional collaborations to scale the brand footprint and establish Aruva as a professional bridge for graduating talent.

IBM

Technical Support Specialist
10.2023 - 12.2025

Job overview

  • Act as primary point of contact for enterprise clients, ensuring smooth resolution of escalated technical issues.
  • Collaborate cross-functionally to minimize downtime and maximize satisfaction, contributing to a 15% improvement in resolution efficiency.
  • Built strong relationships with enterprise clients, reducing repeated escalations by 20% through proactive follow-ups.
  • Captured customer feedback and insights for product improvement, strengthening long-term retention strategies.
  • Achieved 100% QA scores multiple times and handled the highest volume of cases in 2024 to date.

Insurance Samadhan

Marketing & Partner Channel and Operations
02.2022 - 10.2023

Job overview

  • Executed partner engagement campaigns to onboard and support B2B partners across the insurance ecosystem.
  • Conducted field research with partners, gathering actionable insights to refine GTM strategy.
  • Supported leadership in mapping customer journeys, identifying process bottlenecks in claims resolution.
  • Produced 15+ high-impact marketing videos, improving partner acquisition and engagement rates.
  • Recognized for initiative and ownership in delivering campaigns with zero budget investment, achieving a 95% client satisfaction rate.

Education

Maharshi Dayanand Saraswati University
Ajmer, India

Bachelor of Arts (Honors) from History
01-2022

University Overview

Vrindavan Public School
Ajmer, India

High School Diploma
04.2001

University Overview

Skills

Product Lifecycle Management

Go-To-Market (GTM) Strategy

Requirements Gathering & PRDs

Cross-Functional Team Alignment

Agile & Scrum Frameworks

Customer Journey Mapping

Stakeholder Engagement

Data-Driven Insights & Reporting

Escalation & Risk Management

HubSpot

Improvement initiatives

Coaching and mentoring

Verbal and written communication

Negotiation

Accomplishments

Accomplishments
  • Escalation Playbook (IBM): Built a structured framework to handle priority client escalations,
    reducing turnaround time by 18%.
  • Partner Enablement Video Series: Designed a storytelling campaign highlighting partner success,
    creating stronger B2B positioning.

Interests

Sports and fitness enthusiast

Epicurean

Music head

Film-making

Timeline

Product Marketing & Partnerships Manager (Manager - Branding & Collaborations)
Aruva
12.2025 - Current
Technical Support Specialist
IBM
10.2023 - 12.2025
Marketing & Partner Channel and Operations
Insurance Samadhan
02.2022 - 10.2023
Vrindavan Public School
High School Diploma
04.2001
Maharshi Dayanand Saraswati University
Bachelor of Arts (Honors) from History

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Faiz KhanManager - Branding & Collaborations