Faizul Mahmood
Bengaluru
Summary
Results-driven Master Data Management Coordinator with over 3.5 years of experience in SAP and Google CRM Salesforce tools. Proven track record of achieving business objectives through analytical strategies and enhanced data visualization skills. Committed to leveraging expertise to contribute effectively in a dynamic environment that fosters professional growth.
Overview
3
3
years of professional experience
Work History
Senior Process Executive-Data Management
Cognizant Technology Services
Bengaluru
04.2024 - Current
- Performed comprehensive analysis of reports and created user-friendly, data-driven reports through advanced data manipulation techniques, ensuring enhanced data quality and accuracy
- Worked cross-functionally to resolve known data quality problems in the CRM system [Salesforce] to support key business functions such as sales Operations, Order management and business intelligence.
- Conducted regular reviews to identify and clean duplicate records in CRM, performed merges, hierarchy, billing ID move and opportunities and updated outdated information.
- Met SLAs with a 100% quality standard, evaluating extensive datasets for accuracy and providing corrective recommendations
- Served as a key member of the escalation team, managing critical cases to ensure seamless service delivery and meet client needs effectively.
- Collaborated with the finance team to ensure accurate sales bonus calculations and booking flows using tools like Rainmaker, Vulcan, and Booking Lineage Tool, Doppler
- Identified process gaps and proactively recommended innovative solutions to enhance efficiency, streamline operations, and improve overall service delivery
Process Executive-Analyst. Data Management
Tata Consultancy Services - TCS
Bengaluru
09.2021 - 04.2024
- Delivering Operational Excellence with SLAs and achievement of operational target
- Responsible for monitoring, managing, and delivering the daily Invoice reports to clients within the SLAs Worked on critical process like, contacts creation or update, Sales Area Data Updates, ERP Generation, Contact F&D, E-billing update in CRM/ISP tool and MDI Report (Master Data Intelligence)
- Expertise in on boarding the customer data in to the CRM through constant and accurate validations
- Handling Clients and Data Management Experts calls to maintain the Quality of the data
- Supporting the Sales and Marketing Team of SAP to execute customer queries and updates
- Familiar with the tools like SSF (Shared Service Framework), RDMH (Regional Data Management Hub), ICP and ISP system for data processing and master data extraction and uploads using Tactical Tools, SAP Logon- SA38 queries, YDM tool
- Hands on experience in Master Data Management in SAP CRM tool and MS OFFICE
- Interaction with various departments, leaders to development and improvement of process for Business operations
- Worked as a quality analyst, contributing to the enhancement of processes, and ensuring the highest standards of quality
- Trained new joiners on respective processes
- Support in creating business transactions
- Allocates work to all the team members on regular basis
Education
Bachelor's - Business Administration
Bhandarkars' Arts and Science College
KundapuraPUC - Commerce
Saraswathi Vidyalaya Pre university College
GangolliSSLC -
Touheed English Medium School
GangolliSkills
- SAP CRM
- SAP Corporate Portal
- Root Cause Analysis
- Report preparation
- MS Office
- Team Lead Skills
- Data extraction and analysis
- Google CRM (Salesforce Vector)
- Escalation Management
- Finance Attainment
Languages
Urdu
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Award for Best team performance in the year 2022
- Nominated as internal lead
- Suggested ideas and best practices for process development and quality improvement by automating a process which reduced manual work and saved 4hours
- Certified Contextual Master
- Consistently achieved a 100% quality score, topping the performance scorecard for four consecutive months
Declaration
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge.
Place : Bengaluru Faizul Mahmood
Timeline
Senior Process Executive-Data Management
Cognizant Technology Services
04.2024 - Current
Process Executive-Analyst. Data Management
Tata Consultancy Services - TCS
09.2021 - 04.2024
Bachelor's - Business Administration
Bhandarkars' Arts and Science College
PUC - Commerce
Saraswathi Vidyalaya Pre university College
SSLC -
Touheed English Medium School
Similar Profiles
Mohammed ZeeshanMohammed Zeeshan
Manager Projects at Cognizant Technology ServicesManager Projects at Cognizant Technology Services
Subhajit BhattacharjeeSubhajit Bhattacharjee
Solution Architect at Cognizant Technology ServicesSolution Architect at Cognizant Technology Services
KANIMOZHI KRISHNANKANIMOZHI KRISHNAN
Project Manager at Cognizant Technology ServicesProject Manager at Cognizant Technology Services