FAKRUL ISLAM
F&B Hospitality
Assam
Summary
Dynamic Restaurant Captain with 6 (six) years of experience. Excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Captain
Takumi Pan Asian Bar
Santa Cruz West Mumbai Maharashtra
06.2024 - Current
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Greeted guests, answered questions about menu selections and offered drink pairings.
Captain
Thikana Kitchen & Bar
Pune, Hinjewadi Maharashtra India
01.2023 - 02.2024
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
Captain
Imperail Residency
Andheri East Mumbai Maharashtra
11.2021 - 12.2022
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Captain
The Tenth Floor
Pune, Baner Mumbai Maharashtra
12.2020 - 09.2021
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Captain
"Flag's Avant Garde"
Lokhandawala Andheri West Mumbai Maharashtra
05.2019 - 09.2020
- Set tables for basic and specialized services based on reservations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Steward
The Bar Stock Exchange
Lower Parel, Kamala Mill Mumbai Maharashtra
06.2017 - 03.2019
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Education
No Degree - Arts And Entertainment Management
Karimganj Collage
Kaimganj, India 04.2001 -
High School Diploma -
Karimganj High Madrassa
Kaimganj, Assam India 04.2001 -
Languages
English Hindhi Assamese
Timeline
Senior Captain
Takumi Pan Asian Bar
06.2024 - Current
Captain
Thikana Kitchen & Bar
01.2023 - 02.2024
Captain
Imperail Residency
11.2021 - 12.2022
Captain
The Tenth Floor
12.2020 - 09.2021
Captain
"Flag's Avant Garde"
05.2019 - 09.2020
Steward
The Bar Stock Exchange
06.2017 - 03.2019
No Degree - Arts And Entertainment Management
Karimganj Collage
04.2001 -
High School Diploma -
Karimganj High Madrassa
04.2001 -
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