Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

FALAK JAN

Srinagar

Summary

Results-driven sales leader recognized for delivering 30% growth at The KPI Institute via effective sales strategies. Strong background in customer success and relationship management, with a talent for mentoring teams to achieve key objectives. Experienced in stakeholder engagement, contributing to increased market share and profitability. Focused on optimizing processes to reduce costs and enhance customer satisfaction.

Overview

8
8
years of professional experience

Work History

Head of Global Sales

The KPI Institute
12.2024 - Current
  • Guided team to create a robust sales funnel from scratch, expanding into GCC and India markets, driving sales and marketing initiatives.
  • Developed and implemented strategic sales plans, increasing market share and profitability by 20%.
  • Mentored and led sales team, achieving 30% growth in sales and securing key deals

Senior Learning consultant/ TL

Great Learning
09.2020 - 02.2024
  • Collaborated with team members to achieve target results.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Coordinated with design, project management and production teams to deliver timely support to planned campaigns.
  • Developed and implemented strategic plans to increase student recruitment and retention rates successfully.
  • Conducted interviews and assessments to evaluate applicant suitability, ensuring a fair and transparent selection process.
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Created and directed sales training and development courses to enhance team skills and performance.
  • Generated monthly and annual sales reports to determine growth and areas requiring improvement.
  • Developed and implemented innovative sales strategies, increasing market share and profitability.
  • Conducted interviews and hired ideal candidates to complement workforce.
  • Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
  • Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
  • Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
  • Coordinated with marketing department to create compelling sales campaigns and promotional activities.

Service Advisor

British Airways
02.2020 - 05.2020
  • Created surveys to gather customer feedback and inform sales strategies.
  • Collaborated with product development team to align offerings with customer demands and market opportunities.
  • Analysed market trends and customer needs to inform product development and positioning.
  • Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
  • Acted as the primary point of contact for key accounts, building strong relationships and ensuring customer loyalty.
  • Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
  • Provided analytical support for new product development and program implementation.

RiSE Fellowship Coordinator

RiSE - Srinagar
06.2018 - 03.2019
  • Designed the operational structure, first of its kind fellowship program in Kashmir.
  • Coordinated between all the stake holders: school, students, parents, fellows & RiSE.
  • Designed the framework of classroom and extra-activities based on scientific methodologies.
  • Trained all the fellows for teaching English with different pedagogies.

HR Manager

Universal HRD - Srinagar
10.2017 - 12.2017
  • Served as the point of contact between the Company and the Recruiting Firms.
  • Conducted interviews.
  • Delivered training sessions to prepare candidates.

Education

Master of Arts - Public Administration

IGNOU
Srinagar
06-2026

Master of Arts - Economics

IGNOU
Srinagar
08.2025

Bachelor of Business Administration - Management

Business School, University of Kashmir
Srinagar, JK

Skills

  • Customer success management
    Relationship management
    Community engagement
  • Client success strategies
    Relationship building
    Community outreach
  • Customer success expertise
    Stakeholder management
    Community involvement

Awards

  • 1st prize in debate competition
  • J&K Tourism - Governors award (RAJYA PURASKAR)
  • Nominated for President's Award
  • Best cadet of NCC Senior Wing 1 J&K (G) Battalion
  • A Certificate holder of NCC Naval wing
  • B Certificate holder of NCC Army wing

Timeline

Head of Global Sales

The KPI Institute
12.2024 - Current

Senior Learning consultant/ TL

Great Learning
09.2020 - 02.2024

Service Advisor

British Airways
02.2020 - 05.2020

RiSE Fellowship Coordinator

RiSE - Srinagar
06.2018 - 03.2019

HR Manager

Universal HRD - Srinagar
10.2017 - 12.2017

Master of Arts - Public Administration

IGNOU

Master of Arts - Economics

IGNOU

Bachelor of Business Administration - Management

Business School, University of Kashmir

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FALAK JAN