Farah Tasneem
Mysore
Summary
Salesforce professional with extensive experience in developing and optimizing CRM solutions to enhance business growth and customer satisfaction. Proficient in Sales Cloud, Service Cloud, Experience cloud and B2B Commerce Cloud. Successfully led enterprise integrations and data migration initiatives, ensuring data consistency and operational efficiency across systems. Certified in multiple Salesforce disciplines, demonstrating a commitment to best practices and continuous improvement in CRM implementations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Techno-Functional Consultant
Pulsedata Labs Pvt. Ltd.
Mysore
09.2025 - Current
- Integrated Salesforce with Microsoft Dynamics 365 Navision using Jitterbit.
- Delivered Service Cloud solutions by configuring Case Management, Omni-Channel routing, and SLAs.
- Architected and deployed Experience Cloud portals, featuring custom Lightning components and secure data sharing.
- Migrated legacy process builder flows to Flows for improved efficiency.
- Updated managed packages to latest API versions for enhanced functionality.
- Designed Sales Cloud capabilities, including Lead Management and Automation, boosting sales visibility.
- Implemented Validation Rules, Reports, and Dashboards to improve pipeline accuracy.
Principal Consultant – Salesforce
GyanSys Inc.
Bengaluru
04.2025 - 09.2025
- Led the end-to-end development and implementation of a Salesforce B2B Commerce Cloud solution, enhancing client product ordering and account management.
- Designed personalized storefronts with contract-specific pricing, product segmentation, and role-based buyer group access.
- Developed custom Apex classes, Lightning Web Components (LWC), and flows to enable advanced features such as bulk ordering, order approvals, and real-time inventory visibility.
- Integrated Commerce Cloud with Sales Cloud (account and order management) and Experience Cloud (authenticated buyer access).
- Functioned as Solution Architect for a large-scale migration from Oracle NetSuite to Salesforce, covering Sales, Service, and Experience Clouds.
- Delivered scalable custom logic using Apex, LWC, and Flows in alignment with enterprise-grade architecture and governance standards.
Senior Salesforce Developer II
Rakuten India Pvt. Ltd.
Bengaluru
12.2023 - 03.2025
- Designed and customized Salesforce Experience Cloud portals to enhance customer interaction and usability.
- Developed dynamic Lightning pages using LWC and Aura Components in VS Code, adhering to best UI/UX practices.
- Conducted impact analysis and regression testing for Winter, Spring, and Summer Salesforce releases, ensuring platform stability.
- Collaborated with business and QA teams to validate newly developed functionalities for the Rakuten Insurance application.
- Architected and deployed Experience Cloud (Community) portals for customers and partners, including custom Lightning components, Apex controllers, role-based access, secure data sharing, and branded UI experiences.
Software Developer – Salesforce
IQVIA
Bengaluru
09.2021 - 12.2023
- Managed clients change requests (CRs) and production support for EMEA clients in a multi-org Salesforce environment.
- Executed deployments using Git, COPADO, and dtK, including migration to a system-level Copado implementation.
- Configured and deployed Salesforce Flows, Custom Metadata, Settings, and Labels for process automation and governance.
- Supported and optimized Salesforce CPQ functionalities for pricing, configuration, and quote generation.
- Performed sandbox refreshes, post-refresh validations, and production deployments adhering to CI/CD best practices.
Senior Salesforce Administrator
Infobahn Softworld Pvt. Ltd. (Client: Autodesk)
Bengaluru
10.2020 - 09.2021
- Administered Salesforce and Heroku environments, managing user access, integrations, and platform syncs.
- Managed deployments via Jenkins and Git, ensuring version control and release stability.
- Executed sandbox refreshes, configuration updates, and post-refresh validation activities.
- Maintained Salesforce integration with middleware applications, resolving sync and mapping issues.
- Performed administrative functions: creating reports, dashboards, profiles, permission sets, and managing security controls.
Application Development Analyst – Salesforce
Accenture
Bengaluru
06.2016 - 09.2020
- Provided Salesforce administration and enhancement for three of the world’s top pharmaceutical companies, supporting 6000+ users across 20+ countries.
- Managed Sales Cloud and Service Cloud implementations, including data management, user onboarding, and deployment activities.
- Designed and deployed workflows, validation rules, approval processes, Apex classes, VF pages, and triggers.
- Created reports, dashboards, profiles, roles, OWDs, and sharing rules to align with business requirements and data governance.
- Collaborated with stakeholders during JAD sessions to gather requirements and translate them into scalable CRM solutions.
- Improved troubleshooting efficiency by implementing automated monitoring systems, reducing incident resolution time.
Education
Computer Science and Engineering
Sri Jayachamarajendra college of Engineering
Mysore2016
Skills
- Jenkins – CI/CD
- GitLab/ Github
- Copado
- Heroku
- OCE app
- VS code
- Veeva CRM
- MuleSoft
- Jitterbit
- Navision
Certification
1. Salesforce Administrator
2. Salesforce App builder
3. Salesforce Platform Developer-1
4. Salesforce Platform Developer-2
5. Salesforce Sales Cloud Consultant
6. Salesforce AI Associate
7. Copado Fundamentals I
8. Copado Fundamentals II
9. Copado Robotic Testing
10. Salesforce Agentforce Specialist
Timeline
Salesforce Techno-Functional Consultant
Pulsedata Labs Pvt. Ltd.
09.2025 - Current
Principal Consultant – Salesforce
GyanSys Inc.
04.2025 - 09.2025
Senior Salesforce Developer II
Rakuten India Pvt. Ltd.
12.2023 - 03.2025
Software Developer – Salesforce
IQVIA
09.2021 - 12.2023
Senior Salesforce Administrator
Infobahn Softworld Pvt. Ltd. (Client: Autodesk)
10.2020 - 09.2021
Application Development Analyst – Salesforce
Accenture
06.2016 - 09.2020
Computer Science and Engineering
Sri Jayachamarajendra college of Engineering