Shahina Kalathil
Mumbai
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
HDFC Life , Epicenter
Mumbai
03.2023 - 04.2024
- Provided prompt and courteous service to customers via phone, and email.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Ensured that all customer queries were handled quickly and professionally.
- Responded promptly to emails sent by customers seeking assistance.
- Communicated effectively with team members to ensure timely response times for customers.
- Generated ideas for improving workflows across the organization's various teams.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Bachelors of Commerce - Commerce
Viva College
Virar05-2020
Skills
- Issue Escalation
- Customer Relationship Management
- Payment management
- Account Management
- Relationship Building
- Team Collaboration
- Customer Outreach
- Research capabilities
- Customer Retention
- Complaint Handling
Affiliations
- Drawing
- Swimming
- Reading
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Rewards and recogntion for best quality keeper of the month
- Rewards and recognition for most productivity for the month
Timeline
Customer Service Executive
HDFC Life , Epicenter
03.2023 - 04.2024
Bachelors of Commerce - Commerce
Viva College
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