FARHANA SHAIK

• Participated in research workshops on impact analysis discussions so that the changes implemented in one application are in-sync with other environments
• Co-ordinated with multiple stakeholders in upgrading database from old version to new along with creation of additional SIT and UAT environments whereby increasing the availability of multiple environments for future releases
• Creating custom report based on higher management requirements
• User testing & end to end testing for enhancements, testing involves preparing test cases, testing in UAT
• Identifying test scenarios for preparing test cases, execution of the test cases and raising, & monitoring defects
• Interacted with developers for status of the bugs and re-tested the fixed bugs
• Support UAT with users and facilitate sign off within the set timelines monitored system functions and performance levels Functional testing, test case documentation (test script) and assisting process owners in the UAT phase
• Review defects/issues raised by different downstream consumers and collaborate with it, Finacle to get the issues corrected
• Extensive knowledge in routing various swifts and analyzing different types of reports from Digi Bureau and doing daily transaction accurately
• Identify issues related to downstream & Upstream systems and work with different stake holder to get them corrected
• Provided implementation support through transition to ongoing operations
• Testing and analysis on large data sets - System integration testing, regression testing, UAT Testing, Production validation and end to end testing.

• Collaborating closely with multiple stakeholders to gather requirements, analyze requirements and define current business processes
• Resolved conflicts in cross functional teams and conducted root cause analysis to identify root problem and recommended solution
• Collaborated with development team and Business team in translating business requirements into User stories
• Responsible and involved in writing user stories, assisted the PO in creating the Product backlog and moving to Sprint Backlog based on prioritization
• Worked closely with QA Team and assisted documentation of Test Strategies, Test Cases and Test Results
• Collaborate with the users and development team during UAT and get a UAT sign-off and release to production
• Having good practical knowledge of TradeAx, Prepaid card system, PRAS, One Axis View, Finacle.

• Work on the product enhancement by using the Gap Analysis Techniques and present the information to technical team
• Conducted Stakeholder analysis identified key project stakeholders and created RACI Matrix develops an appropriate stakeholder communication plan in translating business requirements into detailed functional specifications
• Gather and elicit requirements from business users, stakeholders, and prioritize the requirement by using MoSCoW technique
• Responsible for BRDs, FRDs, Software Requirements Specifications (SRS) document with respect to the new functionalities Responsible for understanding the business process flows, addressing the requirements using UCDs and Prototyping in addressing the solution requirement
• Experience in UML diagrams viz., use case, process flow, sequential etc., Firsthand experience in Finacle, CRM and Sales force Automation Applications

• Worked as Senior PB RM and managing a team of six members and assisting them in completion of their targets as per bank requirement
• Handling branch operations, MIS reporting, conducting internal audits
• Having firsthand experience of Finacle, I-sense, CRM, FCRM, I-trac
• Managed a team of six members and two branches taking care of operations, customer service, Sales, and Loan Recoveries with zero attrition for 3 years.

Handled examination section includes conducting examinations for different departments, setting question papers, proof reading, distributing question papers, center allocating, collection of answer sheets, marks entries and publishing marks on the website.