Farhan Ali Syed
Hyderabad
Summary
6+ Years of IT industry experience in Salesforce (SFDC) technology and Angular. Extensive skills in analyzing Business & Functional Requirements with analysis, design, development, customizations, and implementation of CRM using different modules in Salesforce.com. Experience in developing Apex classes, Apex triggers and Visualforce Page. Experience in developing Flow and REST API Callout. Good Knowledge in SOQL and SOSL query languages. Good Knowledge on Email services and Email-to-Case functionalities. Created the Validation Rules, workflows, process builder, Email Alerts, Approval Process. Create & Customized the Field Updates and field dependency, Sharing rules, Roles and Profiles. Experience in creating Reports, Dash boards and schedule according to the requirement. Good command in written and verbal communication skills with much exposure to client interaction and requirement clarifications. Hands on experience in migration tools (Data loader & Workbench). Worked closely with business end users’ analysts and performed detailed analysis of business and technical requirements and designed the solution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Lightning-Service Cloud
NTT Data
03.2022 - Current
- Setting up Fields Service Application,assigning and managing the service appointment(Maintenance Plans and Break fixes) for technicians from dispatcher console which helps dispatchers to schedule , optimize and dispatch service appointments from one screen and manages Technician service appointments and also some task like closing work orders , tracks the part they used and provide service reports
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Time Tracking System for Technical Support Users W
NTT Data
08.2021 - 03.2022
- This application is part of Honeywell Home and Building Technologies (HBT)
- We have developed myHBT Portal, this enables you to view orders details, shipment details, invoice details, request pricing and availability of products and submit support cases to Honeywell
- By using this portal users can buy the products
- Internal users, system admin can view the order details and track the order.
Software Engineer
Ivy Comptech(GVC group)
Hyderabad
07.2019 - 08.2021
- It provides a platform to place a bet on sports both in Inplay and for Upcoming Matches With real time updates for the matches using the OpenBet platform as a backend service, Implemented different design patterns(ex: pubisher-subscriber and observable).
Software Engineer
Ocatal systems
Hyderabad
- Product designed to support existing products i.e
- IFoundry (Insurance Product) and BizDynamics (Rating Engine).This Product provides all the coverage and insurance related details to BizDynamics and IFoundry specific to corresponding state, country or city.
Education
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Sunrise University
Alwar RajasthanSkills
- Salesforce
- Apex
- Triggers
- Visualforce
- Lightning Component
- JavaScript
- HTML
- CSS
- Opsera
- Bitbucket
- Flosum
- Copado
Certification
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Salesforce Certified Platform App Builder
Languages
English, Telugu, Hindi, Tamil
Personal Information
- Date of Birth: 08/03/95
- Nationality: Indian
- Marital Status: Married
Timeline
Field Service Lightning-Service Cloud
NTT Data
03.2022 - Current
Time Tracking System for Technical Support Users W
NTT Data
08.2021 - 03.2022
Software Engineer
Ivy Comptech(GVC group)
07.2019 - 08.2021
Software Engineer
Ocatal systems
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Sunrise University
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