Sai Kumar Guthula
Summary
- Contributing towards organizational goals and visions, by putting my best efforts to enrich the organizational growth would help me in enhancing my skills and show case my talents at its best.
- 7 years of experience including around 6 years of experience which involves configuration, customization, Deployment in Salesforce.
- Strong working experience with various salesforce.com standard objects such as Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Reports, and Dashboards.
- Extensive experience in developing APEX Classes, Triggers, Flows, LWC.
- Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
- Hands-on experience in querying salesforce.com database using SOQL and SOSL.
- Experience in working on Service Cloud, Net Zero Cloud and Experience Cloud.
- Proficiency in administrative tasks such as creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Workflow rules, and Validation rules.
- Extensive work experience on designing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats and Dashboards.
- Writing test classes before deploying into production.
- Migrated the components from One Instance to another Instance or Production using Change Sets and Azure Devops.
- Experience working with Salesforce Shield for data security, including Platform Encryption, Event Monitoring, and Field Audit Trail
- Hands-on experience implementing Omnichannel, Enhanced Chat, Service Cloud Voice, and Knowledge Management in Salesforce Service Cloud
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Success Guide(Service Cloud)
Salesforce India Private Limited
10.2025 - Current
DC Consultant (Salesforce Developer)
Deloitte Consulting India Private Limited
08.2022 - 10.2025
Junior Salesforce Developer
Wissen Infotech
04.2019 - 07.2022
Education
B. Tech -
BVCITS
Skills
- Salesforce
- SOQL
- SOSL
- APEX Trigger
- APEX Classes
- APEX data loader
- LWC
- Workflow
- Flows
- Approvals
- Dashboards
- Reports
- Apex Integration
- Outbound Messages
- Field Updates
- Custom Objects
- Custom Settings
- Custom Labels
- Custom Tabs
- Account Management
- Contact Management
- Email Services
- Custom Application
- Sandbox Data Loading
- Apex Data Loader
- Java
- SQL
- Apex
- Custom Metadata
Certification
- Salesforce Certified Administrator
- Salesforce Platform Developer I (PD1)
- Salesforce Platform Developer II (PD2)
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform App Builder
Projects
- BHGE (Oil & Gas), Baker Hughes (USA), Greenplum DBA, 10, 07/01/19, 12/31/19, Working as the Database Engineer in Baker-Hughes involves many complex challenges which involves designing a complete database management system to address practical needs and implementing relational database along with supporting data Analytics., Handling Database operations which include DML, DDL and DCL operations., Refreshing data from one environment to another environment., Handling Greenplum issues relates to Spill Files, Skewness, blocking, Long-running, connection issues and other related issues.
- AMES Services, Junior Salesforce developer, 8, 02/01/20, 07/31/22, AMES is known for gardening tools which have shaped America since 1774. They are constantly trying to provide smooth customer service. AMES provides tools/products for landscaping and gardening to its customers., Met with customer operations managers to identify issues and areas of potential improvement., Developed Triggers for applying business logic on Database events., Created workflow rules and defined related field updates to implement business logic., Used SOQL and SOSL within Governor Limits for data manipulation needs of the application., Used Data Loader for inserting, updating and bulk import or export of data from Salesforce.com sobjects., Designed and deployed the Custom Objects, Validation Rules, Page Layouts, Custom Tabs and Components to suit the needs of the application., Worked on Live Chat., Worked on Survey implementation., Worked on Reports and Dashboards., Responsible for creating Reports and Dashboards., Good knowledge in writing test classes before deploying into production., Involved in creating Profiles, Permission sets, Users, sharing rules, Public Groups and Roles., Monitoring Production Deployments and Resolving urgent issues surfaced during the deployment., Working on solving the CR's (change Requests) from the Service-now Tool.
- Sustainability 360, Salesforce developer, 4, 08/01/22, 08/31/23, Accelerator for data collection and stakeholder engagement across a broader range of ESG and regulatory compliance focus areas., Created Multiple ESG Forms., Created Object model mapping for Craft Integration to store Crafts Data., Created Combined ESG Scores based on multiple objects., Created workflow rules and defined related field updates to implement business logic., Designed and deployed the Custom Objects, Validation Rules, Page Layouts, Custom Tabs, flows and Components to suit the needs of the application., Writing test classes before deploying into production.
- International Hospital Federation (IHF), Salesforce developer, 9, 08/01/23, 10/31/23, International Hospital Federation (IHF) wants to support hospitals and healthcare services in addressing the sector's sustainability challenges and opportunities of today and tomorrow. Hospitals will become leaders for sustainability in their communities., Used SOQL and SOSL within Governor Limits for data manipulation needs of the application., Designed and deployed the Custom Objects, Validation Rules, Page Layouts, Custom Tabs and Components to suit the needs of the application., Writing test classes before deploying into production., Involved in creating Profiles, Permission sets, Users, sharing rules, Public Groups and Roles., Worked on Lwc Components and Apex., Worked on Experience cloud., Worked On CRMA Dashboards.
- Tender Workflow Optimization (TWO), Salesforce developer, 15, 10/01/23, 02/29/24, Halliburton is a multinational oilfield Services Company headquartered in Houston, Texas. It is one of the world's largest providers of products and services for the exploration and production of oil and natural gas, offering a wide range of technologies and solutions to the energy industry., Requirement gathering and analysis and being a part of client backlog grooming calls., Experience working Experience cloud designing applications., Creating new Apex classes, Triggers, LWC components etc., Configuring new flows as per the requirements., Creating custom sharing where sharing rules are not feasible., Collaborating with QA-team to explain various scenarios., Fixing validation errors that arise during deployment process., Received Spot Award at Halliburton for exceptional performance.
- DTTL Green Light Operate, Salesforce developer, 5, 03/01/24, Present, DTTL Greenlight is a robust Salesforce Net Zero Cloud-based platform that aggregates and verifies emission data from Deloitte entities, providing advanced analytics and reporting to support global sustainability and decarbonization efforts., Designed and implemented Salesforce system administration components from scratch, including roles, profiles, permission set groups, and public groups., Developed and optimized Salesforce Flows to automate business processes., Designed and implemented automated approval processes for Net Zero Cloud objects., Built and maintained CRMA (CRM Analytics) dashboards to support business insights., Created and managed sharing rules for Net Zero Cloud objects to ensure proper data access., Developed custom solutions using Apex, triggers, and Lightning Web Components (LWC)., Managed data uploads and ensured data integrity within Salesforce., Received the Applause Award for outstanding contributions to the DTTL Project.
- Service Cloud Senior Success Guide, Senior Success Guide, 10, 10/01/25, Present, Strategic and highly technical advisor specializing in Salesforce Service Cloud. Proven track record of accelerating customer adoption, designing scalable solutions, and delivering expert technical coaching to enterprise clients., Delivered technical 1:1 coaching and architectural guidance to Premier and Signature enterprise customers to maximize their Service Cloud ROI., Translated complex business requirements into scalable Salesforce solutions, building proof-of-concepts and interactive prototypes., Conducted deep-dive org health, performance, and security assessments to identify technical debt and optimize system architecture., Collaborated with customer development teams to troubleshoot complex platform challenges, reviewing code (Apex, LWC) and API integrations., Served as an internal Subject Matter Expert (SME) for Service Cloud products (e.g., Omni-Channel, Knowledge), mentoring junior guides and establishing best practices., Accelerated customer time-to-value by guiding them through technical deployments and driving the adoption of new Service Cloud features., Experience in developing and customizing portals using Experience Builder and managing content through CMS.
Technical Skills
APEX Language, SOQL, SOSL, APEX Trigger, APEX Classes, APEX data loader, LWC, Workflow, Flows, Approvals, Dashboards, Reports, Apex Integration, Outbound Messages, Workflow, Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels/Tabs, Account Management, Contact Management, Email Services, Custom Application, Sandbox Data Loading, Apex Data Loader, Java, SQL, Apex
Languages
English
Advanced
C1
Telugu
Proficient
C2
Timeline
Senior Success Guide(Service Cloud)
Salesforce India Private Limited
10.2025 - Current
DC Consultant (Salesforce Developer)
Deloitte Consulting India Private Limited
08.2022 - 10.2025
Junior Salesforce Developer
Wissen Infotech
04.2019 - 07.2022
B. Tech -
BVCITS