Farhath Kausar H A

• Developed a strong understanding of customer needs and provided tailored solutions to enhance satisfaction.
• Regularly followed up on leads and inquiries from potential customers to maintain a healthy pipeline.
• Proficient in overseeing customer relationships with a track record of resolving complaints swiftly.
• Collaborated with concern teams to ensure CRM data accuracy and improve overall customer experience.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Made customers aware of current and new schemes and services.

Analyzed marketing data to identify trends and develop insights that informed future marketing decisions
Managed relationships with vendors, ensuring all marketing materials were produced and delivered on time and within budget
Analyzed customer and market data to develop insights and inform campaigns