Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Sourav Barman

Sourav Barman

Santipur

Summary

Goal-oriented manager with distinguished experience in Ed-tech and real estate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 2-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

3
3
years of professional experience

Work History

CRM Executive

NOBROKER
Bangalore
06.2023 - 03.2024
  • As a CRM team we use to take care of all the business matrix, like from the booking conformations till the milestone gets clear.
  • Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system.
  • All the data we take care and prepare report vertical wise to understand growth or loss in the business.
  • Analyzed customer behavior patterns to identify opportunities for improved targeting and segmentation strategies.
  • Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
  • Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.

Pre Sales Associate

BYJUS (Think & Learn Pvt Ltd)
09.2021 - 06.2023
  • Coordinated with student and parents, made resolve their quarries with proper resolution. While make sure the chances of retention and new enrollments goes high seamlessly.
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Education

Bachelor In Civil Engineering -

Meghnad Saha Institute of Technology, KOLKATA
01-2020

Diploma In Civil Engineering -

ABS Academy of Polytechnic, DURGAPUR
01-2017

Higher Secondary(x+ii) -

Kalna Ambika Mahismardini High School, KALNA
01-2014

Madhyamik(10th) -

Kalna Ambika Mahismardini High School, KALNA
01-2012

Skills

  • Customer Retention Strategies
  • Data-driven decision-making
  • Customer Support
  • Marketing automation
  • Strategic Planning
  • Campaign Management
  • Good communication - written and oral skills
  • Excellent conceptual and analytical skills
  • Effective interpersonal skills
  • Organized
  • Market Trend Analysis

Personal Information

Date of Birth: 04/04/97

Languages

Bengali
First Language
Hindi
Intermediate (B1)
B1
English
Elementary (A2)
A2

Timeline

CRM Executive

NOBROKER
06.2023 - 03.2024

Pre Sales Associate

BYJUS (Think & Learn Pvt Ltd)
09.2021 - 06.2023

Bachelor In Civil Engineering -

Meghnad Saha Institute of Technology, KOLKATA

Diploma In Civil Engineering -

ABS Academy of Polytechnic, DURGAPUR

Higher Secondary(x+ii) -

Kalna Ambika Mahismardini High School, KALNA

Madhyamik(10th) -

Kalna Ambika Mahismardini High School, KALNA

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Sourav Barman