Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
CRM Executive
Rama Group.
09.2019 - Current
Championed data-driven decision-making by presenting actionable insights derived from detailed CRM analysis during regular stakeholder meetings.
Boosted customer retention rates through ongoing engagement initiatives, such as loyalty programs and targeted messaging.
Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.
Developed comprehensive CRM training materials, enabling team members to effectively utilize the platform for various business needs.
Sales Executive
KCI BEARING PVT LTD
07.2016 - 12.2018
Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.