Dua Singh
Agra
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
CRM Executive
MyGate
Bengluru
07.2023 - 11.2024
- Provided excellent customer service to clients by answering inquiries and resolving complaints.
- Input client data into the company's database system for accurate record-keeping.
- Maintained client files in an organized manner according to company policy.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Manager
Dye N Style Salon
Agra
09.2020 - 09.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Bachelor of Business Administration - Marketing
Asian School of Business
Noida07-2024
Skills
- Data-driven decision-making
- Marketing automation
- Customer Segmentation
- Customer Support
- Campaign Management
- Brand Marketing
Accomplishments
- Awarded by MyGate CEO for best performance in August as Intern.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Affiliations
- Got Award in College stage play for Best Direction
Timeline
CRM Executive
MyGate
07.2023 - 11.2024
Manager
Dye N Style Salon
09.2020 - 09.2021
Bachelor of Business Administration - Marketing
Asian School of Business
Similar Profiles
ASHUTOSH KUMARASHUTOSH KUMAR
Divisional Head - Client Delight and Growth at MyGateDivisional Head - Client Delight and Growth at MyGate
Samar ChatterjeeSamar Chatterjee
Sr Engineering Manager at MyGateSr Engineering Manager at MyGate
SHARON SEBASTIANSHARON SEBASTIAN
Senior Trainer at MYGATESenior Trainer at MYGATE