Roopa
Suraram
Summary
Dynamic CRM Executive with a proven track record at M3M India Pvt. Ltd, enhancing revenue generation and customer relationships through tailored CRM strategies and advanced analytics. Skilled in Salesforce and Farvision 4.5, data-driven decision-making, and fostering teamwork. Excelled in reducing customer churn and spearheading cross-departmental collaboration to achieve business goals.
Overview
6
6
years of professional experience
Work History
CRM Executive
M3M India Pvt. Ltd
07.2022 - Current
- Assisted in driving revenue generation through effective lead nurturing strategies based on individual customer preferences and behaviors.
- Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
- Spearheaded collaboration between marketing and sales departments, aligning goals around a centralized database within the company''s chosen CRM solution.
- Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system.
- Continuously enhanced user adoption of the CRM platform by gathering feedback from team members, addressing concerns, and refining processes based on their input.
CRM Executive
Sunshine Pvt. Ltd
07.2018 - 12.2020
- Developed comprehensive CRM training materials, enabling team members to effectively utilize the platform for various business needs.
- Analyzed customer behavior patterns to identify opportunities for improved targeting and segmentation strategies.
- Reduced customer churn rates by identifying at-risk accounts through advanced CRM analytics and targeted intervention strategies.
- Managed approx. 30 incoming calls which client used to do to order the food.
Education
English Honors-Graduation - English Honors
SOL, DU
Delhi04-2026
10+2 - Humanities
NIOS
Noida04-2021
Skills
- Customer Support
- Data-driven decision-making
- Salesforce proficiency
- CRM Integration
- Client onboarding
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Active Listening
- Effective Communication
- Decision-Making
Dance-Singing
I love to sing songs which is my soulmate, second whenever I get a chance I love to dance which is not professional but my close to heart hobbies.
Languages
Nepali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
CRM Executive
M3M India Pvt. Ltd
07.2022 - Current
CRM Executive
Sunshine Pvt. Ltd
07.2018 - 12.2020
English Honors-Graduation - English Honors
SOL, DU
10+2 - Humanities
NIOS
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