FARHEEN SHAIK

➢ Acquire new orders by providing timely reminders to previous customers based on their drug purchase history and assist them in the drug ordering process.

➢ Handling inbound and outbound calls.

➢ Digitization of medicine orders.

➢ Solving cx queries

➢ Prescription validation

➢ Assist customers in choosing the right drugs based on their prescription and facilitate online consultation in the absence of a prescription.

➢ Improve customer experience through feedback collection and reporting.

➢ Leveraging product knowledge and persuasive communication to enhance customer value and contribute to increased sales revenue.