Farook Althaf

Have been working on Moogsoft AIOPs ( 7.1.0.6 and 8.0.0.6 ) as an implementer and administrator :

· Installation , configuration of Moogsoft components

· Configuration setup , script changes, enrichments to suit client requirements

· Have integrated Moogsoft AIOPs with Prometheus , Zabbix , SCOM ,Service Now , Power BI.

· Have worked on Implementation support for new customer on-boarding and related capacity planning for Moogsoft AIOPs.

· Expert knowledge on Moogsoft features like event correlation, filtering, enrichment , de-duplication , Entropy , Topology, advance correlation

· Worked on Moogsoft VM’s for Capacity planning and upgrade.

· Setting up and supporting of HA for Moogsoft servers.

· Perform regular mysql query/ configuration checks to keep services/application in optimized

· Have worked Master-Slave Setup to achieve DC – DR connectivity.

Additional / General Skills :

• Coding and scripting expertise :

Language : javascript

Level : Basic

• IP & Network Skills sets- Basic knowledge of NW related to Moogsoft AIOPs connectivity
• Cloud Expertise – GCP - Have worked on configuring VM’s , Cloud Storage and server capacity customizations.

• BMC Patrol, server monitoring tool which helps to monitor Servers in IT infrastructure of any organization
• As solution architect , get to work with clients ( various Business Units ) and understand their requirements , suggest appropriate monitoring solutions with customized Knowledge modules
• As BMC Patrol administrator, I have been working on Windows, UNIX (Solaris / Linux) servers
• As SME , Work on Patrol Agent installation , configuring patrol monitoring to suit customer requirement
• Worked on trouble shooting Patrol monitoring issues and customizing Rule sets
• Worked on Patrol-BPPM Integration
• Worked on Configuring URL monitoring using BMC TMART
• Worked on IONIX / Patrol Ping monitoring KM for Ping monitoring of devices.

• Migration of clients from BMC ITSM 7.0 to BMC ITSM 7.5.
• Help BAU support team to understand the workflow and client requirements
• Help onshore team to Load Asset details and Update client CMDB on BMC ITSM 7.5
• Update client CMDB CI-People and CI-CI relationships
• Get asset update details from client and load same to CMDB

• Support and administer BMC ITSM Remedy 7 and Service Center 6.0
• Worked for Unisys clients and their Service Managers to set up new companies on ITSM & Service Center
• Helped implementation leads in foundation data load.
• Worked extensively on Asset Management module of ITSM.This involved asset loads, updates and relating CI’s to people
• Handling 4 clients as Primary Admin and 5 clients as backup admin on Service Center.
• Handling BAU tickets on BMC Remedy 7
• Addition/Deletion/Modification of the contacts, locations, departments, call coding etc., for different clients on different instances of SC.
• Complete all support ticket requests within SLA
• Providing Exports of the existing data from Service Center to the clients as per the request.
• Testing various features of BMC ITSM and Service Center with test logins having different level of access (Time and Regression testing).
• Reporting the errors to the IT team for resolution of issues before release or migration
• Report issues to next level team and work with them to get the issues fixed at the earliest.
• Able to understand customer requirements, analyze those & convert them to appropriate implementation on to the tool.

• Consult with business on change management and organizational development needs.
• Developed change management methodology and defined business strategy deliverables.
• Certified coach partnering with professionals to accomplish their goals.
• Develop Recommendations for aligning organization and managing change readiness.
• Assessed operational and performance gaps; develop recommendations and implementation
• Plans to Facilitate change.
• Oversaw daily production workflow; and enforced deadlines.
• Managed small team to deliver IMAC Changes.

• Asia Pacific queue: Creating Onsite tickets through SRMS for the technicians, dispatching the tickets, acknowledging the tickets and closing them for the technicians from the Asia- Pacific region
• US Assist queue: Supporting the technicians located within the United States of America.

• Worked in an outbound sales process
• Dealt with Personal loans for CITIBANK
• Conversed with prospective customers and convinced them for taking up Personal loans
• Handled after sales queries and escalations for Citibank customers