Farooq Pasha
Old Bowenpally Secunderabad
Summary
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials.
Overview
11
11
years of professional experience
Work History
Universal Trainer
Foundever (Klarna)
Hyderabad
04.2024 - Current
- contributed to the process's transition as a pilot batch member.
- Conducting batch wise trainings for new joiners on two different programs i.e. FST (Foundation Skills Training) & PST (Product Skill Training).
- Monitoring & performing live coaching sessions, with agents at post their classroom training, while the agent are in their nesting/OCP phase, in order to meet their nesting glide path targets.
- Participating in weekly calibrations with the client, in order to achieve & enhance maximum productivity & quality of the chat.
- Worked with cross-functional teams to achieve goals.
- Recommended changes or improvements in existing training processes as needed.
- Documented all training activities including attendance records, feedback forms, surveys.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Explained goals and expectations required of trainees.
Product and Process Trainer
Conneqt Business Solutions Limited
Hyderabad
06.2023 - 02.2024
- Company Overview: Cars24 UAE
- Conducting batch wise training for new joiners and monitoring their performance post certification while on OJT
- Preparation and updation of training decks and modules basis client and business requirements
- Observing and monitoring different levels of performances basis that, refresher trainings were aligned
- Conducting dip check sessions and assessments on the floor to monitor correct implementation of their learnings
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Devised programs to develop executive potential among employees in lower-level positions.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Explained goals and expectations required of trainees.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Process Trainer
Redsoft solutions pvt Ltd
Hyderabad
04.2022 - 12.2022
- Training new joiners and fellow associates with process information based on American insurance, while helping the management with hiring and recruitment
- Supervised, evaluated or referred instructors to skill development classes.
- Collaborated with other departments to maintain current knowledge of training needs.
CRO (Client Relationship Officer)
Advantage one tax consultancy
Hyderabad
10.2020 - 05.2021
- Helping clients with their US taxes while handling a clientele of around 300–500 customers during a period of 6 months, by explaining them drafts and helping them manage their taxes for maximum returns
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Provided excellent customer service through active listening and problem solving skills.
- Analyzed customer requirements and recommended efficient investment products.
EMERGENCY MEDICAL DISPATCHER AND CALL TAKER
National Ambulance
Abu Dhabi
04.2016 - 05.2019
- Receive and process all emergency calls from the public and other agencies
- The purpose of the role was to quickly and accurately process cause for fire, police, ambulance and SES services so that the appropriate response can be provided as effectively as possible
- Assist the callers with appropriate pre-arrival instructions by following the ECBD in high risk situations like cardiac arrest, childbirth, etc, where I used to instruct them in performing the following
- Dispatch and handle all the cities and areas of the northern Emirates, while simultaneously coordinating with the police, civil defence and hospitals for the locations and pre alerts in case of MCI's and other major cases
BRAND MERCHANDISER
Quantum Tablets and Mobile
Dubai
02.2015 - 03.2016
- Company Overview: BDL
- Promoting the brand by providing detailed information about the products and services offered by the brand
- Achieving sales targets within the given time frame in different locations – E Max BIGBOX – Abu shagara, Sharjah), E-CITY and Eros – Sharjah City Centre
- Providing technical support to resolve minor issues related to the product
- BDL
TECHNICAL SUPPORT EXECUTIVE
Tech Mahindra LTD
Hyderabad
03.2014 - 01.2015
- Handling the customers queries and assisting them in the best possible way with regards to their internet issues
- Assisting customers verbally in order to carry out physical tasks
- Giving directions in troubleshooting techniques and tips over the phone, in order to resolve the query over the call
Education
BBA - accounts and Finance
Holy Mary Businesses School
Hyderabad, Telangana06.2016
High school - CBSE
Indus World School
Hyderabad, Telangana05.2013
Higher Secondary School - CBSE
Our Own English High School Al Ain
06.2009
Skills
- MS Office
- Salesforce
- Communication Skills
- Training and development
- Classroom oversight
- Feedback delivery
- Materials organization
- Assessment techniques
- Clear verbal communication
- Student rapport
- Brand building and awareness
- Training needs analysis
- Consistent approach
- Student engagement
- Curriculum planning
- New hire training
- Train-the-trainer
- Interpersonal communication
- Training initiatives
- Public speaking
- Group and individual instruction
Websites
Timeline
Universal Trainer
Foundever (Klarna)
04.2024 - Current
Product and Process Trainer
Conneqt Business Solutions Limited
06.2023 - 02.2024
Process Trainer
Redsoft solutions pvt Ltd
04.2022 - 12.2022
CRO (Client Relationship Officer)
Advantage one tax consultancy
10.2020 - 05.2021
EMERGENCY MEDICAL DISPATCHER AND CALL TAKER
National Ambulance
04.2016 - 05.2019
BRAND MERCHANDISER
Quantum Tablets and Mobile
02.2015 - 03.2016
TECHNICAL SUPPORT EXECUTIVE
Tech Mahindra LTD
03.2014 - 01.2015
BBA - accounts and Finance
Holy Mary Businesses School
High school - CBSE
Indus World School
Higher Secondary School - CBSE
Our Own English High School Al Ain
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