Farooq Ahmed Khan
Hyderabad
Summary
Dynamic Technical Manager with expertise in enhancing collaboration between technical and non-technical teams. Established effective communication channels, improving project outcomes. Delivered exemplary customer service and developed proactive maintenance schedules to minimise equipment breakdowns.
Overview
20
20
years of professional experience
Work History
Technical Manager
Ashishwang
Hyderabad, India
09.2024 - Current
- Analysed project requirements, formulated technical specifications, and provided detailed guidance to development teams.
- Conducted technology audits to identify areas for improvement, leading initiatives to upgrade systems and processes.
- Developed and managed proactive maintenance schedule for technical equipment to minimise breakdowns.
- Established effective communication channels between technical and non-technical teams, enhancing collaboration and project outcomes.
- Delivered exemplary customer service, promoting positive interactions.
- Provided friendly service when dealing with members of the public and visiting companies to maintain and enhance loyalty.
Logistic Supervisor
Jaris Technoctats
Hyderabad
04.2020 - 07.2024
- Jaris technocrats is a company which is a logistics company which manages and maintains orders from different supply chains like amazon, farmizen, vijay sales. Currently working as logistic manager in Jaris technocrats Private Limited.
- Processed and managed orders from multiple supply chain partners, facilitating smooth operations.
- Coordinated vehicle assignment logistics, ensuring timely deliveries and efficient route management.
- Handling daily and monthly routes for the vehicles
- Maintain fuel availability for the commercial vehicle
- Inspected vehicles for load weights and packing to ensure order safety and compliance.
Document Controller
Seder Group
Riyadh
04.2018 - 04.2019
- Oversaw document management processes, ensuring accurate records and streamlined access for the audit team.
- Has worked in Seder group as a senior document controller for a core team. Working with an audit team for the construction and maintenance audit.
- Developed and implemented processes that improved team workflow and efficiency.
- Trained team members in presentation and reporting skills, enhancing overall communication within the team.
- Assisted the team in updating audit formats, ensuring compliance with standards.
- Resolved IT issues for the team, enhancing their operational efficiency.
- Monitored and managed team attendance records to ensure compliance and accountability.
Plant administrator
Saudi Snacks Foods Ltd. - PepsiCo
Riyadh
07.2014 - 10.2017
- Acted as Riyadh Plant administrator at PepsiCo, supporting operational efficiency and collaborating with the higher management team to optimise the functionality of the office systems.
- Managed petty cash expenses for plant, ensuring efficient office operations
- Placing orders on SAP system software for all other departments
- Coordinated scheduling of official drivers to ensure 24-hour coverage for plant
- Coordinated visitor pickups and drops for the office
- Organizing flight tickets for management
- Resolved technical issues for management's IT systems, facilitating uninterrupted workflow
- Highlighting IT related issues to IT department in a correct process
Technical Support
Prime Gate Contracting Company
Riyadh
01.2013 - 07.2014
- Technical Support for the company employees
- Led incident resolution for critical issues, including network outages, laptop failures, and employee error messages.
- Resolved technical issues, including password resets and email reconfigurations, ensuring operational continuity.
- Facilitated ticketing system for technical support, enhancing response times and user satisfaction.
- As the company was into production, had to monitor servers and their maintenance by HP and BT
- PGCC provides it solutions and manpower to PepsiCo.
Technical Support
IBM India Private Limited
Hyderabad
02.2012 - 09.2012
- Supported AT&T employees with access to email accounts, ensuring timely resolution of issues.
- Configuration of emails to new devices such as smartphones, blackberry or IPAD
- Providing Laptops and Hardware support to customers/employees
- Assisted employees in purchasing IT products, facilitating smooth technology adoption.
- Implemented telecom solutions at AT&T, enhancing communication services.
- IBM India Private Limited is the Indian subsidiary of IBM. It has facilities in Bangalore, Delhi, Kolkata, Mumbai, Chennai, Pune, Gurgaon, Noida, Chandigarh, Indore, Bhubaneswar, Coimbatore, Visakhapatnam, and Hyderabad. IBM is the solution provider to all the major companies of the world; it provides solutions like software, hardware and architecture support of any processor company.
Technical Administrator
Ekistic Consultancy Services Private Limited
Hyderabad
09.2009 - 09.2011
- Administered technical operations, resolving all technical issues to ensure seamless functionality.
- Managed databases for websites including GAW and Ghar Banaao
- Website Administrator for creation of emails, backup, website uploading, changes on the website, etc.
- Conducted regular data backups, safeguarding against potential data loss.
- Recommended strategies to utilise latest technology for enhancing productivity.
- Ekistic Consultancy Services Private Limited was started in 1980 in Mumbai with construction and consultation as it prime areas of working. This company has branches in Mumbai, Delhi, and Hyderabad.
Technical Support
SITEL India Ltd
Hyderabad
11.2007 - 12.2008
- Resolved customer ISP issues, enhancing user satisfaction and service reliability.
- Conducted detailed troubleshooting for DSL connectivity issues, utilising various tools to identify and resolve modem malfunctions.
- Presentations on Wireless technology ISP troubleshooting DSL modems internet and basic needs for an internet
- Configured email accounts on Windows and Mac platforms, ensuring seamless communication for users across multiple applications.
- SITEL is one of the Business Process Outsourcing leaders. In a BPO industry handling US/UK/CANADIAN process. BELL SY SIMPATICO is one of the CANADIAN process and ISP process which handle technical support for internet.
Technical Support
DELL International Services
Hyderabad
07.2006 - 08.2007
- One of the leading manufacturers in branded computers and has its strong presence across the globe with its headquarters being in United States of America. It is amongst top 500 fortune companies of the world.
- Resolved technical issues for offshore (U.S & Canadian) customers, ensuring effective solutions for hardware and software inquiries
- Managed escalations on the floor to effectively address irate customers, providing them with necessary support and maintaining service standards
- Making the team understand the difficult concepts of hardware
- Mentored junior employees in process concepts, enhancing their understanding and performance within the team
- Successfully completed training modules for projects using Microsoft Vista, MS-Office 2007, Internet Concepts and Data Safe
- Gave presentations on wireless technology
- Achieved promotion to a higher role within the organisation from A3 to A4 (Level 1 to Level 2)
- Assist the line manager in handling process updates and conducting hurdles
- Handling the team in the absence of line manager thereby second in command
- Maintaining the attendance record of the team
Education
Computer Graphics and Annimation - Inter II year
Froebls vocational college
Hyderabad03-2003
10th -
Private
Hyderabad03-2001
Skills
- Project management
- Resource allocation
- Operational oversight
- Risk assessment
- Technology audit
- Infrastructure optimisation
- Systems upgrade
- Data analytics
- Emerging technologies
- Technical support
- IT troubleshooting
- Technical liaisoning
- Stakeholder engagement
- Process improvement
- Tech leadership
- Strategic planning
- Problem Solving
- Team Management
- Management
- End user support
- Troubleshooting
- End user support
Languages
English
Urdu
Hindi
Custom
Farooq Ahmed Khan, Hyderabad
Interests
- Playing Games system and PlayStation
- traveling long distance for long drives for peace
- Foody
- watching interesting movies
Accomplishments
- Oversaw programme to reduce paper waste, resulting in SAR: 15000 savings per year.
Timeline
Technical Manager
Ashishwang
09.2024 - Current
Logistic Supervisor
Jaris Technoctats
04.2020 - 07.2024
Document Controller
Seder Group
04.2018 - 04.2019
Plant administrator
Saudi Snacks Foods Ltd. - PepsiCo
07.2014 - 10.2017
Technical Support
Prime Gate Contracting Company
01.2013 - 07.2014
Technical Support
IBM India Private Limited
02.2012 - 09.2012
Technical Administrator
Ekistic Consultancy Services Private Limited
09.2009 - 09.2011
Technical Support
SITEL India Ltd
11.2007 - 12.2008
Technical Support
DELL International Services
07.2006 - 08.2007
Computer Graphics and Annimation - Inter II year
Froebls vocational college
10th -
Private