FARVEEZ AHMED
Operations Manager
Chennai
Summary
Operations Leader with 5+ years of hands-on experience managing high-volume retail and technical operations. Led a team of 6 staff members while overseeing daily revenue of ₹20,000+ and processing 500+ units per day. Proven track record in process optimization, vendor management, inventory control, and rapid problem-solving. Strong ownership mindset aligned with Amazon Leadership Principles including Deliver Results, Bias for Action, and Dive Deep.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Operations Head
Cafe Metro
01.2022 - Current
- Led end-to-end operations of a high-volume retail outlet processing 500+ units daily.
- Managed and supervised a team of 6 staff members, ensuring service consistency and operational discipline.
- Oversaw daily revenue of ₹20,000+ with full P&L; responsibility and cost control.
- Implemented Standard Operating Procedures (SOPs) to improve workflow efficiency and reduce wastage.
- Maintained structured ledger-based reporting system for daily sales tracking and inventory reconciliation.
- Handled procurement, vendor negotiations, and supply chain continuity.
- Responded to critical vendor disruption by shifting to in-house production within 2 hours, ensuring zero service downtime.
Technical Operations Lead
Hive (PC Building & Services)
01.2019 - 01.2022
- Managed end-to-end technical operations including procurement, assembly workflow, and customer fulfillment.
- Reduced custom build turnaround time from 3 days to 4 hours (94% improvement) through process redesign.
- Performed deep troubleshooting and root cause analysis to ensure 100% system stability.
- Handled budgeting, cash flow management, and vendor coordination.
Education
Diploma - Autotronics
01-2018
Bachelor of Engineering - Mechanical Engineering
01-2016
Skills
Ledger-Based Financial & Inventory Tracking
Operational KPI Monitoring
Basic Microsoft Excel & Reporting
Process Engineering & Continuous Improvement
Rapid Adaptation to Enterprise Systems
Problem-solving
CORE COMPETENCIES
- Cluster & Hub Operations Management
- Team Leadership (6+ Direct Reports)
- Inventory Control & Stock Reconciliation
- Vendor & Supply Chain Coordination
- Process Improvement & SOP Development
- Daily Revenue & Cost Control Management
- Root Cause Analysis (RCA)
- Service Level & Performance Monitoring
Timeline
Operations Head
Cafe Metro
01.2022 - Current
Technical Operations Lead
Hive (PC Building & Services)
01.2019 - 01.2022