Farzana Khan
Customer Service Associate
Mumbai,MH
Summary
Customer-focused professional with extensive experience as a Customer Service Associate. Proven track record in creating exceptional guest experiences and resolving concerns effectively. Strong ability to thrive in fast-paced, multicultural environments while delivering outstanding service. Seeking to leverage skills in a Guest Service role on a cruise ship.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer relationship associate
Monarch group of hotel
08.2023 - Current
- Delivered outstanding service by addressing customer inquiries and resolving complaints promptly, resulting in high customer satisfaction and loyalty
- Managed high-volume interactions in a dynamic environment while maintaining professionalism and composure
- Provided personalized recommendations and solutions, enhancing customer experience and increasing engagement
- Handled payment processing, scheduling, and product information, ensuring accurate and efficient transactions
- Collaborated with team members to streamline workflows and improve service delivery
- Trained new team members, sharing best practices for customer interactions and problem-solving
- Hospitality company specializing in customer service
Customer service associate
Cogent E services
08.2022 - 07.2023
- Managed daily digital operations, ensuring smooth functioning of online platforms, apps, and service portals.
- Monitored customer journeys across digital channels and resolved technical or process-related issues promptly.
- Coordinated with IT, product, and operations teams to implement system updates, feature improvements, and bug fixes.
- Supported onboarding and KYC verification processes through digital tools, ensuring compliance with company policies.
- Ensured data accuracy, document management, and secure handling of customer information on digital systems.
Education
Bachelor degree - undefined
Bharti vidyapeeth deemed to be University
06.2022
Skills
Client management software
Word, Excel, PowerPoint expertise
Sales management systems
Google Mail service
Interests
Traveling, Traveling and exploring new cultures, Personal Growth, Continuous learning and personal growth, Cultural Engagement, Engaging with diverse people and experiences
Awards
Employee of the Month, Awarded 'Employee of the Month' for consistently exceeding customer expectations, Key Achievement, Successfully implemented customer feedback process that improved response time by 20%
Passport number
AM542558
Timeline
Customer relationship associate
Monarch group of hotel
08.2023 - Current
Customer service associate
Cogent E services
08.2022 - 07.2023
Bachelor degree - undefined
Bharti vidyapeeth deemed to be University