Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAHIL RANA

Faridabad

Summary

Skilled in building and maintaining customer relationships. Previously worked in environments requiring high levels of client interaction, focusing on providing top-tier service to enhance customer satisfaction. Strengths include problem-solving skills, ability to handle stressful situations with grace, and effective communication abilities. Previous roles experienced measurable improvement in customer satisfaction metrics due to dedication and focus on relationship management.

Overview

4
4
years of professional experience

Work History

Customer Relationship Associate

MEGAMIND CONSULTANT
New Delhi
02.2024 - 07.2024

Customer Relationship Associate

IFB Home appliance
New Delhi
09.2020 - 10.2023

Education

10 -

ST.COLUMBUS SCHOOL
Faridabad, HR
03-2012

DIPLOMA - Electrical Engineering

D.P.G COLLAGE
Gurgaon, HR
05-2015

B.TECH - POWER ENGINEERING

NPTI BADARPUR
New Delhi, DL
05-2019

Skills

  • Performance Tracking
  • CRM Software
  • Complaint Handling
  • Hardware troubleshooting
  • Software troubleshooting
  • Software Updates
  • Application support
  • Remote Support
  • Service desk support
  • Mobile Device Repair
  • Technical Troubleshooting
  • Troubleshooting Network Issues
  • Tracking and Documentation

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2

Timeline

Customer Relationship Associate

MEGAMIND CONSULTANT
02.2024 - 07.2024

Customer Relationship Associate

IFB Home appliance
09.2020 - 10.2023

10 -

ST.COLUMBUS SCHOOL

DIPLOMA - Electrical Engineering

D.P.G COLLAGE

B.TECH - POWER ENGINEERING

NPTI BADARPUR
SAHIL RANA