Motivated Fraud Analyst touting 2.5 years of expertise investigating suspicious activity for Think N Learn Pvt Ltd (Byjus) . Knowledgeable resource committed to finding answers and working with customers and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Hi, I’m
Farzana Fathima
Fraud Detection Analyst
Bangalore
Summary
Overview
3
years of professional experience
2
years of post-secondary education
4
Languages
Work History
Byju's (Think N Learn Pvt. Ltd)Bangalore
Associate - Fraud Detection and Prevention Unit
12.2021 - 08.2023
Job overview
- Analyzed large amounts of data to find patterns of fraud and anomalies that maintained loss to company rates below 5% overall per month.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Worked with third-party vendors to access and analyze data and systems.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Developed and implemented procedures to detect and prevent fraud.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Byju's (Think N Learn Pvt Ltd)Bangalore
Associate - Repayment and Collections
01.2021 - 12.2021
Job overview
- Collections Excellence: Collections Associate, employing adept negotiation skills to secure positive outcomes and uphold service benchmarks.
- Negotiation Proficiency: Demonstrated adept negotiation prowess in collections, contributing to successful resolution of outstanding EMIs.
- Tool Proficiency: Skilfully utilized diverse tools, including Salesforce, LeadSquared, Ameyo, Freshchat, and Zendesk, enhancing operational efficiency.
- Data-Driven Decision Making: Leveraged data analysis to inform strategic decisions, enhancing process efficiency.
Education
Institute Of Basic And Vocational Education.Bangalore
Bachelor of Arts from English
06.2019 - 06.2021
University Overview
Skills
Proficient in salesforce, LeadSquared, Ameyo, Freshchat, and Zendesk
undefinedAccomplishments
Accomplishments
Star performer for three consecutive months from March 2023 to May 2023
Timeline
Associate - Fraud Detection and Prevention Unit
Byju's (Think N Learn Pvt. Ltd)
12.2021 - 08.2023
Associate - Repayment and Collections
Byju's (Think N Learn Pvt Ltd)
01.2021 - 12.2021
Institute Of Basic And Vocational Education.
Bachelor of Arts from English
06.2019 - 06.2021
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