Fasioddin Shaik
Hyderabad
Summary
Resourceful professional in network and computer systems management, known for high productivity levels and efficient task completion. Possess specialized skills in resolving technical issues, system security protocols, and disaster recovery planning. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and optimized system performance
Overview
8
8
years of professional experience
Work History
System Administrator
Wipro Technologies
Hyderabad
08.2022 - Current
- Resolved complex technical problems within established service level agreements.
- Assisting International users over the phone or chat in regard to the issues on the system
- Creating tickets and resolving them by fixing the issues
- Installing multiple drivers on the system
- Setup MS Office applications
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Collaborated with other teams to develop solutions for various projects.
System Administrator
Genpact
Hyderabad
01.2019 - 07.2022
- Resolved complex technical problems within established service level agreements.
- Handling users and helping them in setup of VDI
- Setup of Office applications inside the VDI
- Submitting requests to install applications inside the VDI
- Installing Drivers and updating drivers on the users machine.
Phone Banking Officer
ICICI BANK
Hyderabad
03.2017 - 11.2018
- Prepared reports detailing daily transactions conducted by phone banking officers.
- Cross-sold appropriate products according to individual customer needs.
- Identified customer needs and provided solutions using available resources.
- Helping customers in understanding the charges levied on the Cards
- EMI conversions on the Credit Cards
Education
Bachelor of Computing - BCom. Computers
Sri Anantha Padmanbha Degree College
Vikarabad05-2016
Skills
- Servicenow
- VMware
- Remote Desktop
- Network Drivers
- MS Office setup
Languages
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Timeline
System Administrator
Wipro Technologies
08.2022 - Current
System Administrator
Genpact
01.2019 - 07.2022
Phone Banking Officer
ICICI BANK
03.2017 - 11.2018
Bachelor of Computing - BCom. Computers
Sri Anantha Padmanbha Degree College