Fathima Subash
Telecommunication
Kerala
Summary
Dynamic Senior Executive with a proven track record at Hexaware, excelling in customer service and team management. Known for a friendly demeanor and excellent communication skills, I effectively lead call handling audits and foster collaboration. Adept at problem-solving and multitasking, I thrive in high-pressure environments, ensuring customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Senior Executive
Hexaware
05.2024 - Current
Serve as senior customer care executive, managing call handling and audits. taking leadership in necessary time .
Customer Care Executive
Tech Mahindra
06.2023 - 05.2024
Completed one-year tenure as customer care executive.
Education
High School Diploma - Commerce
Givt Hss Changanacherry
Changanacherry BCOM - Finance
Mg University
Changanacherry Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Multitasking
Dependable and responsible
Calm under pressure
Excellent communication
Accomplishments
completed 2 year and 9 months of customer care service
Additional Information
currently working as a senior executive,I am known for my positive attitude, proactive approach to problem-solving, and willingness to take on new challenge. i am also a strong communicator who values open and honest feedback. These customer service traits have helped me build strong relationships with both colleagues and customers, and I believe they would be valuable assets in this role.
Timeline
Senior Executive
Hexaware
05.2024 - Current
Customer Care Executive
Tech Mahindra
06.2023 - 05.2024
High School Diploma - Commerce
Givt Hss Changanacherry
BCOM - Finance
Mg University